Michele Rivas
Tulare,CA
Summary
Dedicated and approachable customer service professional with 16+ years of experience in fast-pace restaurant environment, backed by An Associates of arts degree in liberal arts with an emphasis in social and Behavioral Science. Skilled at resolving issues with patience and empathy, great communication skills, staying calm under pressure, and ensuring smooth operation during peak hours. Experience in POS system, cash handling,and trained new members to uphold company standards. Known for reliability, teamwork, and creating a welcoming environment that keeps customers returning.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Dennys Restaurant
11.2004 - 04.2021
- Provided friendly, attentive service to 50+ customers daily, creating a welcoming and positive dining atmosphere
- resolved guest concerns promptly and professionally turning challenges into positive dining experiences
- Accuratly proceed ordered and handled payment utilizing POS system
- Assisted with phone ordered, take-out, and special request .
- maitained composure and efficiency during peak hours and high-pressure situaltions
- trained new employees on company policies, and customer service standards.
- Supported a clean, organization workspace to ensure safety,efficiency, and smooth environment.
Assistant Baker
Corner Bakery Cafe
10.2014 - 03.2015
- Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Ensured proper food handling procedures were followed at all times by adhering to established guidelines for sanitation practices.
- Effectively communicated with front-of-house staff to ensure seamless coordination and timely delivery of customer orders.
- Observed customer purchases in line and differentiated between standard portions.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
Education
Associate of Arts - Emphasis in Social And Behavioral Sciences
College of The Sequoias
Visalia, CA05-2023
Skills
- Customer service excellence
- Customer support
- Problem resolution and conflict Management
- Team collaboration an communication
- Multitasking in high-pressure Environments
- POS System Operation and Cash Handler
- Time management and dependability
Languages
Spanish
Full Professional
Timeline
Assistant Baker
Corner Bakery Cafe
10.2014 - 03.2015
Customer Service Associate
Dennys Restaurant
11.2004 - 04.2021
Associate of Arts - Emphasis in Social And Behavioral Sciences
College of The Sequoias
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