Michele Roberts
Gunnison,UT
Summary
Proven leader and skilled communicator, adept in business management and customer relations. At Apple, I excelled in resolving high-stress situations, enhancing customer loyalty. Spearheaded operations as a Childcare Owner, boosting client satisfaction through innovative solutions and team leadership. Expert in staff management and marketing, with a knack for fostering strong relationships and driving business growth.
Overview
5
5
years of professional experience
Work History
Childcare Owner
Myself
Chesterfield, Utah
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Customer Service Representative
Apple
Gunnison, UT
09.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Leasing Specialist
Entrada
Remote
01.2020 - 08.2021
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
Education
Certificate Of Technical Studies - Cosmetology
Snow College
Richfield, UT07.2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Business Planning
- Staff Management
- Marketing
- Staff hiring
- Business Administration
Timeline
Childcare Owner
Myself
01.2022 - Current
Customer Service Representative
Apple
09.2021 - 12.2021
Leasing Specialist
Entrada
01.2020 - 08.2021
Certificate Of Technical Studies - Cosmetology
Snow College