Summary
Overview
Work History
Skills
LANGUAGES
Timeline
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MICHELE SANDERS

Summary

Experienced Director of Resident Services with a proven track record of effectively managing properties, maintaining tenant relationships, and maximizing occupancy rates. Strong communication skills and a solid understanding of property management principles.

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Overview

4
4
years of professional experience

Work History

Assistant Property Manager

Cushman & Wakefield
10.2024 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.

Director of Resident Services

Capilano Properties
01.2023 - 09.2024
  • -Increase the net operating income of the community
  • -Provide a quality living environment for residents
  • -Establish positive and productive working relationships with the community staff
  • -Prepare late notices, process legal filings, collect rental payments and apply charges in accordance with operating procedures
  • -Maintain delinquency and bad debt below company expectations
  • -Efficiently operate the property under the direction of Community Manager
  • -Responsible for leasing sales process, including supporting new residents during the move in-out process
  • -Manage leasing consultant’s activity, and in conjunction with the Community Manager, set individual sales goals
  • -Ensure community occupancy goals by managing the sales process
  • -Professionally develop leasing staff and monitor performance
  • -Generates traffic and manages the acquisition of residents in close partnership with Marketing
  • -Ensure all resident files are properly maintained

Leasing Consultant

Capilano Properties
01.2022 - 01.2023
  • -Assist with marketing the property in the community, create flyers and visit community employers in an effort to generate leasing traffic
  • -Responsible for all aspects of leasing an apartment home
  • -Qualify prospective residents, assist current residents and perform lease renewals
  • -Travel to other communities in the absence or need of additional leasing manpower and expertise
  • -Schedule appointments and follow up on inquiries
  • -Address concerns of residents in a friendly and professional manner
  • -Develop and/or implement resident retention programs
  • -Conducted community tours and effectively used closed techniques to ensure property is leased to fullest capacity

Skills

  • Leasing Management
  • Tenant Relations
  • Marketing
  • Communication
  • Proficient in YARDI, CRM and Excel
  • Strong communication skills
  • Administrative support
  • Property tours and inspections
  • Telephone and email etiquette
  • Fair housing regulations
  • Tenant issue resolution
  • Tenant relations
  • Unit inspection

LANGUAGES

English — Advanced
Spanish — Advanced

Timeline

Assistant Property Manager

Cushman & Wakefield
10.2024 - Current

Director of Resident Services

Capilano Properties
01.2023 - 09.2024

Leasing Consultant

Capilano Properties
01.2022 - 01.2023

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MICHELE SANDERS