MICHELE SIMMONS
Blackville,SC
Summary
Accomplished professional with extensive experience in operations management, patient services, and development of patient care strategies. Highly skilled in identifying areas for improvement and implementing solutions. Complies with legal requirements in a competitive workplace. Leverage strong leadership skills to foster employee development, cultivate trusted patient relationships, and achieve operational goals.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization.
Motivated business professional bringing 6 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
10
10
years of professional experience
Work History
Owner
Famously Made Wings & Potatoes Restaurant LLC
09.2018 - Current
- Effective customer service, manage operational cost, daily marketing & advertising, budget overhead expenses, employee payroll, and daily documenting/reporting of revenue.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Patient Care Coordinator
Butterfly House
10.2016 - 09.2018
- I managed patient care services, by evaluating behavior progress, and documenting of patient evaluations
- Evaluated outcomes of care and develop effective patient care strategies. Patient care strategies includes: preventing risk and maintaining a safe work environment, enforcing policy changes, and involving patients in care plans.
- Organized patient programs to reform patient behavior. Confected with other stakeholders to create activities for patient and arranged transportation methods.
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Resident Care Coordinator
Ashleigh House
02.2014 - 08.2016
- Established company policies created programs for patients and manage care needs of residents.
- Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Implemented continuous improvement initiatives, streamlining processes for better efficiency in resident care coordination.
- Coordinated community outreach events, raising awareness about available resources for elderly individuals and their families.
Education
Master of Science - Health Administration
Grand Canyon University
Phoenix, AZ01.2024
Bachelor of Science - Organization Management
Voorhees College
Denmark, SC05.2021
Skills
- Inventory Management
- Customer Relations
- Product Development
- Conflict Resolution
- Team Building
- Time Management
- Quality Control
- Decision Making
- Business Development
- Financial Management
Timeline
Owner
Famously Made Wings & Potatoes Restaurant LLC
09.2018 - Current
Patient Care Coordinator
Butterfly House
10.2016 - 09.2018
Resident Care Coordinator
Ashleigh House
02.2014 - 08.2016
Master of Science - Health Administration
Grand Canyon University
Bachelor of Science - Organization Management
Voorhees College
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