MICHELE SOLIS
Memphis,TN
Summary
Experienced hospitality manager with over five years of leadership, customer service, and operations experience. Bilingual in both English and Spanish with a proven ability to lead teams, train employees, and deliver exceptional guest experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Client Advisor
Principle Toyota
Memphis, USA
04.2026 - Current
- Advised clients on vehicle selection and financing options, ensuring informed decisions aligned with their needs.
- Cultivated strong relationships with customers, resulting in increased satisfaction and loyalty.
- Conducted vehicle demonstrations, highlighting key features and benefits that aligned with buyer interests.
- Delivered exceptional customer service, fostering long-term relationships that led to repeat business and referrals.
House Manager
Wingate by Wyndham
08.2022 - 03.2026
- Managed inventory levels to ensure adequate supplies for daily operations while reducing waste and controlling costs.
- Facilitated translation of company policies to ensure understanding among staff and management., safety procedures, and operational updates to ensure accurate understanding.
- Conducted performance evaluations for staff, identifying improvement areas and delivering constructive feedback for development.
- Recruited, interviewed, hired, and trained new employees to maintain optimal staffing levels.
- Translate company policies, safety procedures, and operational updates to ensure accurate understanding.
- Provided real-time verbal interpretation between Spanish-speaking staff and English-speaking upper management.
Server
Trailhead Public House and Eatery
02.2024 - 02.2025
- Focused on delivering exceptional customer service, enhancing guest experience and retention.
- Managed multiple tables simultaneously, ensuring high service quality and customer satisfaction.
- Collaborated with team members during busy shifts, optimizing workflow and supporting effective service delivery.
- Operated POS system to process customer transactions efficiently to place orders as well as handling cash efficiently.
Assistant House Manager
Wingate by Wyndham
08.2021 - 08.2022
- Streamlined housekeeping operations by developing efficient cleaning schedules and staff assignments.
- Organized and prepared inventory for storage in closets. Arrived inventory into storage closets.
- Coordinated with housekeeping staff to ensure timely and thorough completion of tasks.
- Scheduled staff and conducted regular inspections to uphold cleanliness standards.
Retail Sales Associate
Verizon Wireless
09.2019 - 01.2021
- Greeted customers and provided assistance with product selection and purchase decisions, enhancing customer satisfaction.
- Stocked and labeled merchandise while organizing items by size and color to improve product visibility and accessibility.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and recorded cash register transactions at end of shift, ensuring accuracy in financial reporting.
Retail Sales Associate
AT&T
01.2019 - 05.2019
- Greeted customers, addressing product questions and guiding selections and purchases in both Spanish and English to enhance customer experience.
- Resolved customer issues during returns and exchanges, ensuring adherence to company policies while maintaining customer satisfaction.
- Managed inventory levels, processed shipments, and restocked merchandise efficiently.
Education
High School Diploma -
White Station High School
Skills
- Customer Service
- Sales Techniques
- Guest Relations
- Bilingual communication
- Conflict Resolution
- Staff training
- Scheduling
- Inventory Management
- Cash handling
Timeline
Client Advisor
Principle Toyota
04.2026 - Current
Server
Trailhead Public House and Eatery
02.2024 - 02.2025
House Manager
Wingate by Wyndham
08.2022 - 03.2026
Assistant House Manager
Wingate by Wyndham
08.2021 - 08.2022
Retail Sales Associate
Verizon Wireless
09.2019 - 01.2021
Retail Sales Associate
AT&T
01.2019 - 05.2019
High School Diploma -
White Station High School