Michele Stead

• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as bulk mailings and data entry.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Resolved public inquiries (in person and over the phone) through active listening and open-ended questioning, escalating major problems to manager.
• Provided backup to museum/administrative staff to step in to assist with various tasks whenever employees were absent or at lunch.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Assisted with accounts payable and accounts receivable functions, ensuring timely processing of transactions.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Volunteered to help with special projects of varying degrees of complexity.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Provided contracted support to three organizations. Assist with all office manager duties for these three organizations as well as:

WFCA support-all aspects of conference registrations including but not limited to registration data collection/payment processing/invoicing/on site services during conferences. Basic WordPress website updating.

SAFNWO/OSWA support-proof reading/creating content for formatted columns for 2 publications. Conference organization as listed above for WFCA.

• Supervised daily operations, ensuring adherence to safety protocols and company standards.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Trained and mentored team members, fostering a collaborative work environment.

• Greeted customers entering museum and responded promptly to customer needs.
• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Resolved customer inquiries and complaints effectively to ensure satisfaction.
• Conducted museum tours for all ages and groups.
• Provided support at the front desk as well as in the store.
• Assisted with year end inventory counts and stocking of gift shop.