MICHELE TODD
State Farm
Flower Mound,TX
1
Language
1
Certification
20
years of professional experience
Resourceful and relationship-driven professional with four years of Centralized Administrative Support experience serving eight sales leaders. Known for proactive planning, accurate reporting, process improvement, event coordination, and clear communication. Brings additional strengths in training, mentoring, and technology adoption.
Work History
Administrative Assistant | Agency Operations - CAS
4 Years 1 Month- Support eight Sales Leaders with reporting, calendar management, communications, expense tracking, equipment orders, event logistics, and business partner follow-up.
- Maintain 100% on-time delivery of required reports, using structured quality checks to ensure accuracy and prevent rework.
- Received perfect 5-out-of-5 ratings across all six categories in a Sales Leader survey, including timeliness, accuracy, responsiveness, document quality, event coordination, and overall support.
- Co-developed and presented “Our Pod’s Way of Working—Best Practices,” establishing repeatable processes that improved reporting efficiency, backup coverage, and workflow consistency.
Teacher
11 Years- Developed and launched pilot curriculum adopted by Fort Worth Diocese, enhancing educational consistency for 15 years.
- Led transition to online learning, mentoring colleagues and creating training resources to support technology integration.
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented assessment strategies to evaluate student progress effectively.
- Fostered a positive classroom environment that encouraged student participation.
Education
Master of Arts - Music
Music and Italian Literature
- Scholarship Recipient
- Study Abroad: Rome, Italy
Bachelor of Arts - Music
Music and Italian Literature
- Study Abroad: Rome, Italy
Skills
Reporting & data quality
Scheduling & calendar management
Event logistics
Project & event coordination
Workflow optimization
Process improvement
Microsoft Office suite
Business partner communication
Critical thinking & problem solving
Training development
Leadership & mentoring
Accomplishments
- Earned 20 Khaki Coin awards in 2026 in recognition of collaboration, service, initiative, and contributions to team success.
- Planned and executed corporate meetings, lunches, and special events for groups of more than 50 employees.
- Secured a replacement venue within two days while maintaining compliance and preserving the original event date for 36 confirmed attendees, earning written commendation from the Sales Leader.
- Improved backup coverage and workflow continuity by implementing standardized processes, checklists, and shared resources that reduced confusion and supported consistent execution during employee absences.
Certification
- ANS designation - In progress
- Instructional Design: Working with SMEs - In progress
- Digital Literacy - Completed
- Critical Thinking and Problem-Solving certificate
Languages
Italian
Professional Working
Interests
Documenting and sharing travel experiences.
I enjoy helping others and giving back to the community.
Hiking
Reading
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Music
Genealogy
Timeline
Administrative Assistant | Agency Operations - CAS
State Farm
07.2022 - CurrentRead More
Teacher
Holy Trinity Catholic School
07.2006 - 07.2017Read More
The University of New Mexico
Master of Arts from Music
Read More
Queens College, CUNY
Bachelor of Arts from Music
Read More
LEADERSHIP & RECOGNITION
- Live Well Be Well Ambassador
- ACT/TC Collaboration Team member
- Elevate Skills Committee officer
- Featured in the April 2028 Rooted in HOPE internal newsletter
- Management-recognized thinking partner who contributed to a process change