Summary
Overview
Work History
Skills
Timeline
Generic

Michele Tolentino

Stockton,CA

Summary

Results-driven leader bringing demonstrated record of progressive growth and accomplishment in collections industry. Proactive manager and strategic problem-solver with record of achieving challenging goals while consistently improving employee relations and streamlining processes.

Overview

27
27
years of professional experience

Work History

Team Manager

Performant Recovery Inc.
Lathrop, CA
07.2002 - Current
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Collaborated with staff to maximize performance results and streamline procedures.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Trained and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Managed daily operations, including supervising multiple team members.
  • Achieved and surpassed production targets through effective staff management.

Server Bartender Trainer

Marie Callender's
Stockton, CA
10.1996 - 06.2002
  • Executed cash transactions quickly and accurately.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Skills

  • Superior organization skills
  • Effective team player
  • Dependable and reliable
  • Detail-oriented
  • Personnel training and development
  • Strong communication skills
  • Excellent multi-tasker
  • Resolution-oriented

Timeline

Team Manager

Performant Recovery Inc.
07.2002 - Current

Server Bartender Trainer

Marie Callender's
10.1996 - 06.2002

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Michele Tolentino