Michele Torres
Hopewell,VA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
International Grants Specialist
Bright Funds (Wizehive Company)
10.2022 - Current
- Conduct vetting checks to assess risk in validation process and disbursement
- Assist with the international nonprofit registration process
- Support process to conduct in-house validations
- Support campaigns to onboard and disburse to international organizations
- Partner with International Grantmaking Manager to identify ways to streamline and scale validation processes in International support
- Respond to nonprofit email inquiries
- Meet company goals for customer satisfaction
- Assist with updating customer-facing help center
- Responsible for ad hoc projects as they arise Research and reroute on-hold donations to international organizations
- Research and reissue returned international wires/ACH payments
- Manage all exception case email campaigns and follow up with donors and nonprofits
- Update client backend databases for international nonprofits, as needed
- Help meet changing demands by recommending improvements to business systems or procedures.
- Conduct regular reviews of operations and identify areas for improvement.
- Gather, organize and input information into digital database
Database and Operations Coordinator (Temp)
Project HOPE
05.2022 - 10.2022
- Served as a go-to subject matter expert on internal gift processing business rules, helping ensure data consistency for gifts processed in-house and by our external caging vendor
- Captured and validated donor and donation information and other gift details and ensured accurate entry into Project HOPE's CRM, including direct data entry
- Collaborated with Operations Team to research missing information on gifts
- Worked closely with Project HOPE's caging vendor to respond to gift attribution inquiries, update data entry SOPs, and address other questions as they arise
- Performed quality assurance review of peer and caging vendor data entry to ensure a high level of data integrity
- Worked with Operations Team and Corporate Team to process employee gift match requests Contributed to Operations Team knowledge and strategy by helping maintain and develop standard operating procedures, and by continuously looking for ways to increase efficiency and improve processes that supported our colleagues and contributed to the ongoing improvement of the experience of Project HOPE
Legal Coordinator, Grants & Compliance
ASPCA
04.2020 - 08.2021
- Supported pre and post grant processes for all grants, including workflows for grant proposal intake and review, grant approvals and contract routing, grant payments, grantee reports, and grant close-outs.
- Screened grant applications for missing or incomplete data; correspond with applicants to follow up and resolve
- Managed grant coding, coding integrity, and code modifications
- Monitored and facilitated the timely intake and review of grant requests and grantee reports
- Resolved and/or facilitated the resolution of internal and external email and phone inquiries in conjunction with the Grantmaking Team
- Generated customized reports from Fluxx for use by development and media departments, and for other internal and external users as needed
- Maintained grants database maintenance as an administrative function
- Processed grant-seeker and other grantee portal registrations in Fluxx daily
- Modified grant application templates, codes, and other components on the Fluxx administrator panel
Grants Specialist
Northrop Grumman
08.2015 - 12.2018
- Provided expert customer service to a virtual team as well as external nonprofit partners
- Responsible for Initial screening of all contribution requests which includes, but not limited to nonprofit status and W9 verification
- Researched and interfaced with charitable organizations to ensure their tax-exempt eligibility to facilitate the grant making process
- Responsible for reviewing and processing Community Service grants
- Provided resourceful, effective problem analysis and resolution to clients
- Maintained current and accurate records of all grantees in CyberGrants including application materials, financial documentation,and reports
- Took the lead on charitable contributions payment processing and tracking for the AS & MS sectors in partnership with accounts payable
- Responsible for solving any payment issues or errors in partnership with accounts payable
- Responsible for disbursement of checks to vendors
- Developed skills and knowledge, through appropriate activities including seminars and conferences
- Responsible for all impact report follow ups and troubleshooting across enterprise
- Supported corporate citizenship programming throughout the region to facilitate employee engagement and enhance the company's brand in the community
- Assisted the central region Corporate Citizenship team on local projects including, but not limited to, employee volunteer activities, STEM and veterans outreach programs
- Responsible for vendor code tracking and vendor code requests to accounts payable for payments
Education
Associate of Applied Science - Computer And Information Sciences
ECPI University
Richmond, VASkills
- Airtable
- Arbor
- Asana
- Chrome
- CyberGrants
- Database Management
- Documentation Review
- Dropbox
- Executive Support
- Filing
- Fluxx
- HubSpot
- Intercom
- LawCruit
- MS Office
- Records Management
- Research
- Salesforce
- SharePoint
- Slack
- Spreadsheets/Reports
- Typing 55 – 60 wpm
- UltiPro
- Workbrain
- Worksite
- Zendesk
Timeline
International Grants Specialist
Bright Funds (Wizehive Company)
10.2022 - Current
Database and Operations Coordinator (Temp)
Project HOPE
05.2022 - 10.2022
Legal Coordinator, Grants & Compliance
ASPCA
04.2020 - 08.2021
Grants Specialist
Northrop Grumman
08.2015 - 12.2018
Associate of Applied Science - Computer And Information Sciences
ECPI University
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