Michele Torres
Santa Fe
Summary
Results-driven Store Director who is productive and efficient at task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel using communication, problem-solving, and adaptability skills to achieve business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Director
Maverik Adventure's First Stop
Santa Fe
09.2022 - 04.2026
- Trained and mentored staff on customer service protocols and store policies.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed strong relationships with local vendors to improve product offerings and pricing.
- Developed store schedules to meet expected coverage demands and maintain optimal service levels.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Hired, trained, and supervised store personnel including cashiers, food service employees, and kitchen manager.
- Performed daily audits on items to identify any areas for improvement or cost reduction.
- Balanced sales, reconciled cash, ordered cash through Loomis, made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays through planogram.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
Assistant Food and Beverage Director
Casa Rael
Santa Fe
06.2020 - 07.2022
- Assisted in managing daily food and beverage operations at Casa Rael.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Implemented training programs for new team members on service standards.
- Monitored compliance with health and safety regulations in food service areas.
- Conducted one- on-one consultation with Dietician to ensure guests were getting proper meals and portions to maintain dietary needs.
- Had daily meetings with Regional Director to go over budgets.
- Trained junior staff on dietary guidelines and effective client communication strategies.
- Trained kitchen manager on order processing procedures and systems usage.
- Ordered kitchen supplies and maintained inventory for efficient meal service.
- Coordinated with vendors to ensure timely delivery of fresh ingredients.
- Developed menus that met nutritional guidelines for clients.
Kitchen Manager
West Las Vegas Schools
Las Vegas
08.2016 - 05.2020
- Managed daily kitchen operations and staff scheduling for school meal programs.
- Trained kitchen staff on food safety regulations and proper cooking techniques.
- Developed menus that met nutritional guidelines for student health requirements.
- Collaborated with school administration to address dietary needs and preferences of students.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers ensuring FIFO was being followed and items were at proper temperature.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Christian Academy
Las Vegas , NMSome College (No Degree) - N/A
New Mexico Highlands University
Las Vegas, NMSkills
- Staff training
- Visual merchandising
- Inventory management
- Sales analysis
- Vendor relations
Languages
English
Professional
Spanish
Limited
Certification
- Serve safe Certification
Timeline
Store Director
Maverik Adventure's First Stop
09.2022 - 04.2026
Assistant Food and Beverage Director
Casa Rael
06.2020 - 07.2022
Kitchen Manager
West Las Vegas Schools
08.2016 - 05.2020
Christian Academy
Some College (No Degree) - N/A
New Mexico Highlands University