MATTHEW L. CHAPMAN
Gallatin,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet individual and team goals.
Overview
25
25
years of professional experience
Work History
Store Director
At Home Decor Superstore
04.2022 - Current
- Relocated to the Nashville area and hired to take over a $9 million broken store
- Improved inventory shrink result by over 1% from previous leadership.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Improved store profitability by raising process awareness proper merchandising standards.
Store Manager
Northern Tool and Equipment
01.2020 - 04.2022
- Hired/Relocated to open a new store in the new market of Fort Wayne, IN.
- Successfully led the store opening process with no seasoned team members or experience with company processes.
- Developed a strong team within each role including Parts/Service and Sales in a commission
- Stocking, Cashiering and Management through establishing consistent responsibilities, routines and accountability.
- Quickly established top sales results in the region while achieving sales of over $6 million.
- Acting as Regional captain for Credit while providing weekly results/input on regional conference calls and earning #1 Region award in the company for 2 consecutive years.
- Company “Earn A Handshake” recipient awarded by the Northern Tool and Equipment executive team for outstanding customer service and dedication to company values.
Store Manager
Michaels Arts and Crafts
12.2004 - 07.2019
- Store Manager of multiple locations while earning many awards for top performance including Store Manager of the Year.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Successfully opened new location with region leading results under my leadership.
- Successfully took over a broken stores with the challenge to improve overall sales results and metrics.
- Established consistent routines at the manager and team member levels to improve visual and operational standards.
Store Manager
Bed Bath and Beyond
05.1998 - 11.2004
- Worked in multiple locations in the Chicago Market and promoted to Store Manager
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervise a staff of 9 or more managers and 40 sales associates in a $7 million a year,000 sq
- Decreased store shrink results by one-half for the last 2 years
- Increased company sales goals by 7% for the last 3 years
- Achieved top recognition for bridal registry in the entire Midwest region
- Achieve all lost prevention goals and safety
- Assisted in opening the Geneva store
- Achieved 8th best customer service results out of 75 Midwest regional stores
- Achieved the highest customer service results in the history of the Crystal Lake store
- Managed a sales force team responsible for the product knowledge training
- Responsible for hiring, training, scheduling, disciplining and promoting employees
- Responsible for merchandising, floor planning and implementation of corporate promotional programs
- Accountable for ordering, maintaining, and receiving an inventory of over 30,000 active products
- Maintain discretionary markdown budgets for all discontinued and dropped products.
Education
Business Administration
American River College
Carmichael, CASkills
- Inventory Management
- Staff Training
- Maximizing Profitability
- Sales Expertise
- Team Leadership
- Sales Goal Achievement
- Customer Response
- Customer Relations
Timeline
Store Director
At Home Decor Superstore
04.2022 - Current
Store Manager
Northern Tool and Equipment
01.2020 - 04.2022
Store Manager
Michaels Arts and Crafts
12.2004 - 07.2019
Store Manager
Bed Bath and Beyond
05.1998 - 11.2004
Business Administration
American River College
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