MATTHEW L. CHAPMAN
Gallatin,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet individual and team goals.
Overview
25
25
years of professional experience
Work History
Store Director
At Home Decor Superstore
Nashville, TN
04.2022 - Current
- Relocated to the Nashville area and hired to take over a $9 million broken store
- Improved inventory shrink result by over 1% from previous leadership.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Improved store profitability by raising process awareness proper merchandising standards.
Store Manager
Northern Tool and Equipment
Fort Wayne, IN
01.2020 - 04.2022
- Hired/Relocated to open a new store in the new market of Fort Wayne, IN.
- Successfully led the store opening process with no seasoned team members or experience with company processes.
- Developed a strong team within each role including Parts/Service and Sales in a commission
- Stocking, Cashiering and Management through establishing consistent responsibilities, routines and accountability.
- Quickly established top sales results in the region while achieving sales of over $6 million.
- Acting as Regional captain for Credit while providing weekly results/input on regional conference calls and earning #1 Region award in the company for 2 consecutive years.
- Company “Earn A Handshake” recipient awarded by the Northern Tool and Equipment executive team for outstanding customer service and dedication to company values.
Store Manager
Michaels Arts and Crafts
Chicago, IL
12.2004 - 07.2019
- Store Manager of multiple locations while earning many awards for top performance including Store Manager of the Year.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Successfully opened new location with region leading results under my leadership.
- Successfully took over a broken stores with the challenge to improve overall sales results and metrics.
- Established consistent routines at the manager and team member levels to improve visual and operational standards.
Store Manager
Bed Bath and Beyond
Chicago, IL
05.1998 - 11.2004
- Worked in multiple locations in the Chicago Market and promoted to Store Manager
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervise a staff of 9 or more managers and 40 sales associates in a $7 million a year,000 sq
- Decreased store shrink results by one-half for the last 2 years
- Increased company sales goals by 7% for the last 3 years
- Achieved top recognition for bridal registry in the entire Midwest region
- Achieve all lost prevention goals and safety
- Assisted in opening the Geneva store
- Achieved 8th best customer service results out of 75 Midwest regional stores
- Achieved the highest customer service results in the history of the Crystal Lake store
- Managed a sales force team responsible for the product knowledge training
- Responsible for hiring, training, scheduling, disciplining and promoting employees
- Responsible for merchandising, floor planning and implementation of corporate promotional programs
- Accountable for ordering, maintaining, and receiving an inventory of over 30,000 active products
- Maintain discretionary markdown budgets for all discontinued and dropped products.
Education
Business Administration
American River College
Carmichael, CASkills
- Inventory Management
- Staff Training
- Maximizing Profitability
- Sales Expertise
- Team Leadership
- Sales Goal Achievement
- Customer Response
- Customer Relations
Timeline
Store Director
At Home Decor Superstore
04.2022 - Current
Store Manager
Northern Tool and Equipment
01.2020 - 04.2022
Store Manager
Michaels Arts and Crafts
12.2004 - 07.2019
Store Manager
Bed Bath and Beyond
05.1998 - 11.2004
Business Administration
American River College