Christopher Kelley
Grand Rapids,USA
Summary
Seasoned Store Director with a demonstrated ability to develop strategic plans that meet company goals, manage store operations efficiently and lead teams effectively. Strong in problem-solving and decision-making, with knack for improving customer satisfaction, driving overall operational improvements, increasing sales, reducing shrink, and building teams through strategic coaching and development, morale improvements and constructive feedback designed to improve and celebrate associates.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Director
SpartanNash
Grand Rapids, US
06.2022 - 01.2026
- Day to day operations of Family Fare Supermarket
- Maintain total store labor and sales
- Manage a store of 69 associates
- P&L statement review to ensure profitability of store, and store controllables
- Oversee leaders in Produce, deli, bakery, meat and seafood, grocery, gas station, pharmacy and front end.
- Develop and train leaders on a daily basis, to maximize efficiency and profitability of their respective departments.
- District safety captain delivering a record breaking recordable incident rate of 1.1 on a budget of 1.8
- Accountable for coaching and training of department managers.
- Partnered with leaders to develop training for hourly associates.
- Oversee all staffing opportunities including screening and interviewing.
- Ensure weekly ad changes are accurate by walking store with assistant store director and department leaders
- Conduct weekly leadership meetings to discuss weekly, period and quarterly metrics. Including sales, shrink, customer satisfaction, staffing needs, audit results, inventory results , etc.
- Established customer relationship within the community to build trust and loyalty. Obtained through customer satisfaction surveys identifying issues and concerns.
- Former positions: assistant store director, store director in training.
General merchandise & Service Team Leader
Meijer
Detroit, US
03.2019 - 06.2022
- Developed strong customer service skills by interacting with customers on many different levels.
- Enhanced problem solving skills by finding a solution to customer complaints and requests in a timely manner
- Strengthened management skills by interacting with various members of upper level management, as well as my fellow co-workers, and department managers.
- Enhanced leadership skills by mentoring and training new associates and team leaders.
- Adapted to new policy changes in a timely manner to increase customer satisfaction and effectiveness of newly implemented company policies.
- Sharpened multi-tasking skills by working on several tasks at one time
- Planning and merchandising according to company policy to increase customer satisfaction as well as revenue for the company.
- Maintain inventory protocols for 8 departments with my team leaders.
- Consistently meeting sales margins, and gross profit margins
- Adequately maintain shrink levels, to reach goals
- 60 team members
- Duty manager responsible for opens and closing of store.
- Assist store director with daily day to day aspects of the store. Including but not limited to; Huddles, walks, scheduling, training and coaching.
- Verify deposits for Garda pick up
- Store manager in charge multiple times per week
- Managed closing and opening shifts of up to 50 to 60 team members on average.
- Assists with store planogram and pricing integrity standards
- Verify accuracy for inventory
- Host weekly meeting verifying numbers for the store with market leaders
- Previously managed the Produce department, and service departments.
Energy Specialist
Walker Miller Energy Services LLC
10.2017 - 03.2019
- Effectively evaluate energy loss areas in consumers home and make recommendations that will provide energy savings
- Install thermostats for energy savings ( wife and programmable)
- Install aerators to sinks as well as new shower heads that save 1.5 gallons of water per minute
- Install pipe wrap on hot water heater pipes to insulate and keep the water in those pipes warmer longer
Produce Manager
Fresh Thyme Farmers Market
02.2016 - 08.2017
- Manage the highest grossing department company wide to date. Set the bar for standards and goals, and achieved them to set new ones
- Developed strong customer service skills by interacting with customers on many different levels.
- Enhanced problem solving skills by finding a solution to customer complaints and requests in a timely manner
- Strengthened management skills by interacting with various members of upper level management, as well as my fellow co-workers, and department managers.
- Enhanced leadership skills by mentoring and training new associates
- Adapted to new policy changes in a timely manner to increase customer satisfaction and effectiveness of newly implemented company policies.
- Sharpened multi-tasking skills by working on several tasks at one time
- Manage 3 departments ( Produce, Floral, and Juice Bar)
- Planning and merchandising according to company policy to increase customer satisfaction as well as revenue for the company.
- Maintain inventory protocols.
- Consistently meeting sales margins, and gross profit margins
- Adequately maintain shrink levels, to reach goals
- Managed 10 to 24 associates
Customer Service Professional
Fifth Third Bank
04.2015 - 02.2016
- Further developed strong customer service skills by interacting with customers in the call center
- Enhanced problem solving skills by finding a solution to customer complaints and requests in a timely manner
- Strengthened management skills by interacting with various members of upper level management, as well as my fellow co-workers.
- Gained skill sets in order to assist customers more thoroughly on calls
- Skills acquired, credit card, checking and savings accounts, travel notes/balance transfers (supervisory role), corporate accounts, and loans.
- Acquired leadership skills by training with other leaders in the center.
- Adapted to new policy changes in a timely manner to increase customer satisfaction and effectiveness of newly implemented company policies.
- Sharpened multi-tasking skills by working on several tasks at one time
- Fraud prevention (Fraud stopper award recipient 3x)
- Consistently hit stats set by company.
Produce Manager
The Kroger Co
02.2008 - 02.2015
- Developed strong customer service skills by interacting with customers on many different levels.
- Enhanced problem solving skills by finding a solution to customer complaints and requests in a timely manner
- Strengthened management skills by interacting with various members of upper level management, as well as my fellow co-workers, and department managers.
- Gained other various skills in the store by taking the initiative to learn something new, as well as crosstraining in other departments.
- Acquired leadership skills by mentoring and training new associates
- Adapted to new policy changes in a timely manner to increase customer satisfaction and effectiveness of newly implemented company policies.
- Sharpened multi-tasking skills by working on several tasks at one time
- Manage 3 departments ( Produce, Floral, and Natural Foods)
- Planning and merchandising according to company policy to increase customer satisfaction as well as revenue for the company.
- Maintain inventory protocols.
Certified Lubrication Technician
Texaco Xpress Lube
10.2006 - 04.2008
- Gained minor automotive mechanical and maintenance skills
- Developed selling skills by engaging in suggestive selling of additional products and services to customers depending on the mileages and needs of their vehicle.
- Gained money-handling skills, by utilizing a cash register.
Assistant Manager
Papas Pizza
06.2005 - 07.2006
- Developed managerial skills through daily interactions with Store owner and co-workers
- Strengthened customer service skills through daily interactions with customer by handling any issues.
- Created schedules based on co-workers needs and availability as well as the need of business itself.
Shift Leader
Dairy Queen
05.2001 - 06.2005
- Developed management skills, by managing a shift of co-workers
- Developed customer service skills, by taking orders and making the product based on the customers preferences.
- Gained money-handling skills, by utilizing a cash register.
- Open and closed restaurant.
Education
Bachelor of Science - Computer Science Technology
Savannah State University
Savannah, GASkills
- Inventory management
- Retail management
- Workday, UKG and Logile
- Leadership
- CRM software
- Training & development
- Team motivation
- Sales forecasts
- Team building
- Loyalty programs
- Sales conversion rate
- Gross profit margin tracking
- Team management
- Sales growth tracking
- Cycle counting inventory management
- Customer service
- Retail marketing
- POS system's
- MS OFFICE
- Store Management Experiencr
- Communication skills
- Cash handling
- Workforce planning strategy
- Staff scheduling
- Budget management
- Inventory turnover analysis
- Operational management
- Barcode scanning for logistics
- Customer service management
- Merchandising
- Store layout management
- Customer satisfaction improvement
- Retail emergency response
- Sales goal setting
- Produce Experience
- Performance management
- Succession planning
- Assistant manager experience
- Retail industry recruitment
- Safety management within retail industry
- Employee retention
Certification
National Registry of Food Safety Professionals: Certified Food Safety Manager.
Professional References
- Amy Berry, Fromer SD Spartan Nash(517) 282-0028
- Jacob Brower,Former former District Manager Spartan Nash, (616) 889-7106
- Shalandria McGlown, former Line Leader Meijer, (313) 461-8325
Personal Information
Authorized To Work: US
Groups
Iota Phi Theta Fraternity Inc, 04/01/09, Present
Timeline
Store Director
SpartanNash
06.2022 - 01.2026
General merchandise & Service Team Leader
Meijer
03.2019 - 06.2022
Energy Specialist
Walker Miller Energy Services LLC
10.2017 - 03.2019
Produce Manager
Fresh Thyme Farmers Market
02.2016 - 08.2017
Customer Service Professional
Fifth Third Bank
04.2015 - 02.2016
Produce Manager
The Kroger Co
02.2008 - 02.2015
Certified Lubrication Technician
Texaco Xpress Lube
10.2006 - 04.2008
Assistant Manager
Papas Pizza
06.2005 - 07.2006
Shift Leader
Dairy Queen
05.2001 - 06.2005
Bachelor of Science - Computer Science Technology
Savannah State University