Michele Torres
The Bronx,NY
Summary
Dynamic and compassionate professional with a diverse background spanning healthcare, food service, and electrical assistance. Excelled at Heart to Heart Home Care Agency by enhancing patient wellbeing through attentive care and strict hygiene practices. Demonstrated proficiency in personal hygiene assistance and emotional support, significantly improving patient comfort and safety. Achieved notable efficiency improvements and fostered positive relationships across various roles.
Overview
20
20
years of professional experience
Work History
PCA
Heart to Heart Home Care Agency
02.2018 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Maintained clean and safe environment to promote patient safety and comfort.
Food Service Worker
Tolentine Zeiser Senior Center
01.2014 - 12.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored food quality and freshness throughout day.
Recreational Aide
Morrsiania Senior Center
07.2011 - 09.2011
- Helped improve participants'' physical fitness levels through implementation of dynamic exercise routines tailored to their needs.
- Collaborated with other staff members to develop engaging, age-appropriate programming for various groups.
- Implemented creative strategies for fundraising, allowing the organization to expand program offerings.
- Encouraged teamwork and cooperation among program attendees through structured team-building exercises designed for social development.
Clerical Assistant
ECDO
09.2010 - 12.2010
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Childcare Provider
Self-employed
09.2006 - 12.2009
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Introduced children to educational games and activities to boost learning.
- Assisted in potty training and other daily hygiene activities to support child development.
Electrician Helper
Lerner Electric
01.2006 - 12.2009
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Sub Maker
Blimp's Subs & Salads
08.2008 - 10.2008
- Collaborated with team members to ensure smooth workflow and timely order fulfillment.
- Maintained a clean and organized workspace, ensuring all food was prepared in a sanitary environment.
- Implemented creative promotions to attract new customers and boost overall sales revenue.
- Developed strong knowledge of menu items and ingredients to better assist customers with dietary restrictions or allergies.
- Built loyal customer base through friendly interactions and consistently delicious subs.
- Resolved customer complaints professionally, maintaining a positive brand image at all times.
- Supported store cleanliness initiatives by promptly managing spills, sweeping floors, and sanitizing surfaces to maintain a safe and inviting dining environment.
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
Skills
Personal Hygiene Assistance
Behavioral Management
Emotional Support
Dementia Care
HIPAA Compliance
Meal Preparation
End of life care
Feeding Assistance
Patient Observation
Personal Care Aide (PCA)
Timeline
PCA
Heart to Heart Home Care Agency
02.2018 - Current
Food Service Worker
Tolentine Zeiser Senior Center
01.2014 - 12.2019
Recreational Aide
Morrsiania Senior Center
07.2011 - 09.2011
Clerical Assistant
ECDO
09.2010 - 12.2010
Sub Maker
Blimp's Subs & Salads
08.2008 - 10.2008
Childcare Provider
Self-employed
09.2006 - 12.2009
Electrician Helper
Lerner Electric
01.2006 - 12.2009