Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELE TOSSENG

Chesterton,IN

Summary

Organized and motivated employee with superior work ethics seeking to join the Indiana Harbor Belt Railroad. Experience in customer service and phone. Adept at successfully reaching goals. Excited to contribute to your team and prove value.

Overview

13
13
years of professional experience

Work History

Assistant Manager

CSL PLASMA
02.2018 - 05.2024
  • Overseen daily operational requirements to ensure productivity targets are achieved.
  • Collaborated directly with contractors and distribution centers for strategic facility planning.
  • Boosted retention rates for employees and donors.
  • Achieved a 30% reduction in processing times with updated technology.
  • Facilitated leadership development.

Operations Supervisor

Grifols
01.2016 - 02.2018
  • Assist manager with successfully executing daily operations and meeting KPI goals.
  • Employee observations, being audit-ready at all times.
  • Quality reviews and safety inspections.
  • Employee and donor morale, maintaining a positive and productive work environment.

Charge Supervisor

American Redcross
11.2011 - 01.2016
  • Successfully supervised and physically worked on mobile blood drives.
  • Performed operation tasks to execute production goals.
  • Data entry and review to meet FDA guidelines.
  • Worked flexible hours in all weather conditions.

Education

High School Diploma -

Morton Senior High School

General Studies -

Indiana University

Phlebotomy Certificate -

Purdue Calumet

Skills

  • Safety Assessment
  • Quality Assurance Inspections
  • Thorough Data Processing
  • Detail-Oriented Approach
  • Experience with FDA and State Audits
  • Effective Collaboration
  • Results Driven
  • Skilled in Conflict Mediation
  • Clear Written and Verbal Communication
  • Willingness to Work Varying Hours

Timeline

Assistant Manager

CSL PLASMA
02.2018 - 05.2024

Operations Supervisor

Grifols
01.2016 - 02.2018

Charge Supervisor

American Redcross
11.2011 - 01.2016

High School Diploma -

Morton Senior High School

General Studies -

Indiana University

Phlebotomy Certificate -

Purdue Calumet
MICHELE TOSSENG