Michele Vincent
Chester,MA
Summary
Highly motivated, dependable professional with a background in customer service. Experience in fast-paced, team-oriented office settings, as well as retail. I am always motivated to learn new skills and adapt mine to suit the needs of the workplace.
Overview
5
5
years of professional experience
Work History
Applications Specialist
Trinity Solar
Holyoke, US
07.2023 - 06.2025
- Submitted solar interconnection applications on behalf of customers to electric companies (Eversource, National Grid, and Unitil).
- Submitted building and electrical applications for solar installation permits with town inspectors.
- Accepted phone calls from inspectors and town fire departments.
- Assisted in fixing issues with applications to stay in line with local laws and code enforcement.
- Communicated any issues clearly and effectively with other departments.
- Utilized PDF editing software, Microsoft Excel, Outlook, Teams, and Microsoft Word.
Customer Service Representative
All American Waste
South Windsor, US
10.2021 - 07.2023
- Scheduled service for customer homes, dispatched drivers to location to assist in collecting curbside waste.
- Accepted phone calls from customers.
- Provided excellent customer service to resolve customer requests and complaints in a timely manner.
- Answered customer inquiries via phone and email.
- Identified opportunities for upselling additional waste bins or collection services based on customer needs.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
Crew Member
Trader Joe's
Manchester, US
07.2020 - 01.2023
- Assisted in unloading daily product deliveries and stocking shelves accordingly.
- Hand-created and displayed promotional signage throughout the store in accordance with seasonal and popular products.
- Processed sales transactions quickly and accurately at the cash register.
- Maintained store cleanliness by sweeping floors, removing expired products from shelves, removing trash, and cleaning restrooms.
- Resolved customer complaints promptly with professionalism and courtesy.
- Processed returns and exchanges according to store policy.
Education
Associate - Animation
York County Community College
Wells, ME01.2019
High School Diploma -
Noble High School
North Berwick, ME06-2013
Skills
- PDF editing
- Microsoft Excel
- Outlook Email
- Attention to detail
- Team collaboration
- Problem solving
- Time management
Timeline
Applications Specialist
Trinity Solar
07.2023 - 06.2025
Customer Service Representative
All American Waste
10.2021 - 07.2023
Crew Member
Trader Joe's
07.2020 - 01.2023
Associate - Animation
York County Community College
High School Diploma -
Noble High School