Michele Watkins
Franklin
Summary
Results-driven General Manager with expertise in team building, operations management, and problem resolution. Proven track record in staff training and P&L management, driving efficiency and enhancing guest experiences.
Overview
12
12
years of professional experience
Work History
General Manager
Hospitality Management Corporation/ Baymont Inn and Penny's Diner
Lewisville, TX
10.2016 - Current
- Oversaw daily operations, ensuring exceptional guest experiences and service quality.
- Developed and implemented strategic plans to enhance organizational efficiency and profitability.
- Managed budgeting processes, optimizing resource allocation across departments.
- Led staff training programs, improving team performance and customer satisfaction ratings.
- Collaborated with marketing teams to drive brand awareness and increase occupancy rates.
- Facilitated regular team meetings to align objectives and improve communication across departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Janitor
USDA/ Robert Forrest
Franklin, TX
06.2016 - Current
- Ensured cleanliness and sanitation of facilities, adhering to USDA standards.
- Operated and maintained cleaning equipment efficiently for optimal performance.
- Conducted regular inspections to identify maintenance needs and hazards.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Closely followed all security measures when entering and exiting the facility.
Louie's Icehouse
Tammy Paschall
Franklin, TX
01.2014 - 10.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Bookkeeper
Lori Hull
Franklin, TX
01.2015 - 02.2016
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Reconciled bank statements with financial records to maintain accuracy and consistency.
- Assisted in payroll preparation, verifying employee hours and calculating wages.
- Utilized accounting software for data entry, creating financial reports and summaries.
- Supported budget tracking by maintaining accurate records of expenditures and revenues.
- Developed filing systems for financial documents to enhance accessibility and organization.
- Filed invoices with processed checks to maintain orderly accounting filing system.
Education
GED -
Cameron Yoe High School
Cameron, TX06-1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff training/development
- Inventory control
- Administrative skills
- P&L management
- Deadline oriented
- Purchasing
Timeline
General Manager
Hospitality Management Corporation/ Baymont Inn and Penny's Diner
10.2016 - Current
Janitor
USDA/ Robert Forrest
06.2016 - Current
Assistant Bookkeeper
Lori Hull
01.2015 - 02.2016
Louie's Icehouse
Tammy Paschall
01.2014 - 10.2016
GED -
Cameron Yoe High School