MICHELE WESNER
Kingman,Arizona
Summary
Experienced Front Office Supervisor with a strong ability to engage with customers and provide prompt and accurate responses to inquiries. Recognized as a reliable and capable employee, I approach every responsibility with a pleasant demeanor and positive attitude. Possessing excellent verbal communication, writing, and time management abilities, well-equipped to efficiently handle any task.
Overview
26
26
years of professional experience
Work History
Front Desk Assistant
Family Dentistry By Design
06.2024 - 10.2024
- Company Overview: Office Of Dr Kelly Bradley DMD
- Greeted customers warmly and made them feel welcome
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Assisted with scheduling appointments for clients and visitors
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Performed data entry into computer systems to maintain accurate records of customer information
- Provided administrative support such as filing documents, photocopying and scanning materials
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders
- Updated customer information in databases regularly to ensure accuracy of records
- Signed for packages, recorded deliveries and distributed to personnel
- Office Of Dr Kelly Bradley DMD
Office Manager
Infinite Possibilities
11.2018 - 12.2023
- Entered client data into multiple software systems
- Submitted claims to insurance carriers for payment
- Verified patient insurance coverage and explained insurance billing procedures
- Processed insurance claims and handled insurance denials
- Assisted patients in understanding their health insurance plans and navigating the reimbursement process
- Demonstrated excellent customer service skills by greeting guests and providing helpful information
- Scheduled and coordinated meetings and appointments for staff and clients
- Ensured the accuracy and confidentiality of all patient records
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Front Desk Associate
Shane Drew, DDS
02.2018 - 10.2018
- Managed the daily operations of the front desk, ensuring efficient service, delivery and compliance with organizational standards
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
Front Desk Associate
Milton-Edgewood Eye Clinic
10.2017 - 02.2018
- Performed administrative tasks such as filing, data entry, and document scanning
- Greeted and checked in guests with a professional and friendly demeanor
- Coordinated with other departments to ensure a smooth and seamless guest experience
Front Desk Associate
Puyallup Family Dentistry Dr. Nathan Holt
02.2017 - 10.2017
- Greeted and checked in guests with a professional and friendly demeanor
- Performed administrative tasks such as filing, data entry, and document scanning
- Scheduled client appointments
Garden Associate
Home Depot
02.2016 - 02.2017
- Customer service
Registered Dental Assistant with Extended Functions
Mark Kretz, DDS
06.1998 - 01.2015
- Provided patient education on oral hygiene, diet, and preventive dental care
- Performed chairside procedures, such as taking impressions and taking dental x-rays
- Utilized dental software to update patient records and manage office files
- Monitored and managed inventory of dental supplies to ensure adequate stock for patient needs
- Developed a comprehensive office procedures manual that improved operational efficiency
- Developed a comprehensive onboarding process that improved employee retention
Education
REGISTERED DENTAL ASSISTANT W/EXTENDED FUNCTIONS -
UCLA
Skills
- Effective Problem Resolution
- Client Support
- Skilled in Software Utilization
- Flexible Learner
- Effective Communication
- Strong Prioritization Abilities
- Office Administration
- Effective Correspondence Management
- Transaction Processing
- Customer Complaint Resolution
- Multi-Line Phone Management
- Effective Multitasking
- Calendar Management
- Effective Inbound Call Handling
Timeline
Front Desk Assistant
Family Dentistry By Design
06.2024 - 10.2024
Office Manager
Infinite Possibilities
11.2018 - 12.2023
Front Desk Associate
Shane Drew, DDS
02.2018 - 10.2018
Front Desk Associate
Milton-Edgewood Eye Clinic
10.2017 - 02.2018
Front Desk Associate
Puyallup Family Dentistry Dr. Nathan Holt
02.2017 - 10.2017
Garden Associate
Home Depot
02.2016 - 02.2017
Registered Dental Assistant with Extended Functions
Mark Kretz, DDS
06.1998 - 01.2015
REGISTERED DENTAL ASSISTANT W/EXTENDED FUNCTIONS -
UCLA
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