Michael Johnson
Kingman,ARIZONA
Summary
Dynamic Inside Sales Representative with a proven track record at Jasper Engines, excelling in customer service and CRM software utilization. Enhanced sales opportunities through effective collaboration and meticulous record-keeping. Recognized for exceptional attention to detail and fostering positive client relationships, driving repeat business and operational efficiency.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Jasper Engines
07.2022 - 07.2025
- Assisted in managing customer inquiries and providing product information to enhance sales opportunities.
- Supported sales team by maintaining accurate records of customer interactions and follow-ups.
- Collaborated with marketing to identify potential leads and optimize outreach strategies.
- Developed familiarity with CRM software to track leads and manage account information efficiently.
Service Advisor
Joe's Auto,RV And Truck
05.2021 - 07.2022
- Advised customers on service options and vehicle maintenance needs.
- Coordinated service appointments, ensuring optimal scheduling and client satisfaction.
- Communicated effectively with technicians regarding service requirements and customer concerns.
- Streamlined service processes to enhance operational efficiency and reduce wait times.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained comprehensive knowledge of automotive products and services to provide informed recommendations.
Assistant Manager
Holden's Automotive
06.2016 - 10.2020
- Streamlined operational processes to enhance team efficiency and productivity.
- Coordinated staff training programs to improve service quality and employee capabilities.
- Analyzed performance metrics to identify areas for process improvement and implement solutions.
- Assisted in developing strategic initiatives to achieve organizational objectives and enhance customer satisfaction.
- Managed inventory systems ensuring accuracy and timely replenishment of stock levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Service Advisor
Swanty's Chrysler KIA
01.2013 - 12.2015
- Monitored inventory levels for parts and supplies, ensuring timely replenishment for service operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Conducted thorough vehicle inspections to identify maintenance needs and service recommendations.
Education
High School Diploma -
Hesser College
Manchester, NHSkills
- Customer service
- Attention to detail
- Exceptional customer service
Timeline
Inside Sales Representative
Jasper Engines
07.2022 - 07.2025
Service Advisor
Joe's Auto,RV And Truck
05.2021 - 07.2022
Assistant Manager
Holden's Automotive
06.2016 - 10.2020
Service Advisor
Swanty's Chrysler KIA
01.2013 - 12.2015
High School Diploma -
Hesser College
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