Michele White
Warrenton ,MO
Summary
Reliable employee seeking Residential Coordinator Part Time position. Offering excellent communication and good judgment. Empathetic and compassionate with a desire to assist individuals of diverse backgrounds, in transitioning from DV/SA situations to improve their lives and lives of their children.
Overview
35
35
years of professional experience
Work History
Credentialing Coordinator
Medical Transportation Management Inc
Lake St. Louis, Missouri
08.2011 - Current
- Ensure accuracy of credentials for Transportation Providers, drivers, vehicles for NEMT (Non Emergency Medical Transportation) Services for Medicaid and Medicare recipients nation wide.
- Maintained accurate files, records and credentialing documents in well-maintained databases using Salesforce and other MTM created applications.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Communicate effectively with various parties each day using polished interpersonal and active listening skills.
- Maintain specific compliance timeframes to ensure efficient approval of credentials for Transportation Providers, their drivers, vehicles and Gas Reimbursement Payees.
- Collaborate with other MTM Departments and outside sources to ensure accurate credentials are obtained and processed within reasonable timeframes.
- Ensure that Insurance plan protocols are in compliance for all credentials for multiple states nation wide.
Cashier
Abel's Convenince Store
Wright City , Missouri
05.2010 - 08.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise
Eligibility Specialist
State Of Missouri Department Of Social Services
St. Charles , Missouri
07.2008 - 04.2010
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Maintained client files for audit reviews.
- Communicated with people from various cultures and backgrounds on application process.
- Managed processing of financial assistance and food stamp benefits applications.
- Prepare and participate in Eligibility Hearings when clients disagreed with eligibility determinations, which included organization of records to document accuracy and determination of eligibility based on program policies.
- Communicate and collaborate with outside sources to obtain medical records and information to help determine eligibility for Medicaid programs including Spend down.
Cashier
Abel's Convenience Store
Wright City , Missouri
04.2004 - 07.2008
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
Cashier
Smoke Shop
Ofallon , Missouri
04.2003 - 05.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Server
Steak N Shake
St Charles , Mo
04.1988 - 05.2003
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new servers regularly on hospitality and company procedures
- Manage Servers nightly to ensure coverage based on projection of business needs.
- Food preparation which included ensuring proper temperature and expiration dates were properly used.
Education
Some College (No Degree) - General Transfer Studies
Florissant Valley Community College
Florissant, MOHigh School Diploma -
Pattonville Sr. High School
Maryland Heights, MO06.1990
Skills
- Confidential Records Management
- Procedures Compliance
- Regulatory Compliance
- Complex Problem-Solving
Timeline
Credentialing Coordinator
Medical Transportation Management Inc
08.2011 - Current
Cashier
Abel's Convenince Store
05.2010 - 08.2011
Eligibility Specialist
State Of Missouri Department Of Social Services
07.2008 - 04.2010
Cashier
Abel's Convenience Store
04.2004 - 07.2008
Cashier
Smoke Shop
04.2003 - 05.2004
Server
Steak N Shake
04.1988 - 05.2003
Some College (No Degree) - General Transfer Studies
Florissant Valley Community College
High School Diploma -
Pattonville Sr. High School
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