Michele White
Northampton,PA
Summary
Results-driven customer advocate with expertise in enhancing satisfaction through effective communication and problem-solving. Proven ability to train and mentor staff while implementing upselling strategies that drive revenue growth.
Overview
28
28
years of professional experience
Work History
Customer Advocate
Owens & Minor
Allentown PA
10.2018 - Current
- Advocated for customer needs by resolving inquiries and complaints efficiently.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Implemented feedback mechanisms to continuously improve customer satisfaction levels.
- Trained and mentored new staff on best practices for customer engagement.
Regional Customer Service Manager
Owens & Minor
Allentown PA
09.2016 - 10.2018
- Led regional customer service operations, enhancing team performance and client satisfaction.
- Developed training programs to improve staff competency and service delivery standards.
- Implemented process improvements that reduced response times and increased resolution efficiency.
- Analyzed customer feedback to identify trends and inform strategic decision-making initiatives.
- Collaborated with cross-functional teams to align customer service practices with organizational goals.
Office Manager
Owens & Minor
Allentown PA
10.1997 - 09.2016
- Managed daily office operations, ensuring seamless workflow and adherence to company policies.
- Coordinated scheduling and logistics for internal meetings and client engagements, optimizing time management.
- Developed and maintained efficient filing systems, enhancing document retrieval and organization.
- Oversaw inventory management, tracking supplies to prevent shortages and ensure operational efficiency.
Education
High School Diploma -
Southern Lehigh High School
Center Valley, PASkills
- Customer services
- Account management
- Complaint handling
- Data collection
Timeline
Customer Advocate
Owens & Minor
10.2018 - Current
Regional Customer Service Manager
Owens & Minor
09.2016 - 10.2018
Office Manager
Owens & Minor
10.1997 - 09.2016
High School Diploma -
Southern Lehigh High School