Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michele Woodward

Michele Woodward

Largo,FL

Summary

To obtain a challenging and rewarding position where I can make a profound impact, utilizing my skills, expertise, and passion to drive growth and success for the organization.

Overview

24
24
years of professional experience

Work History

Debt Collector

State Collection Service
09.2023 - 04.2024
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.

CSR/Collections

WastePro
02.2022 - 01.2023
  • Using computer software and databases to locate customers
  • Discussing debts with customers and creating a payment plan
  • Collecting payments via credit card or direct debit via phone
  • Negotiating settlements to accept a percentage of the debt
  • Logging every contact attempt and the outcome of the contact
  • Removing settled debts and deceased individuals from records
  • Updating credit files when debts are satisfied
  • Beginning legal proceedings

CSR

Manatee County Government
08.2000 - 01.2022
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products to process orders, forms and requests.
  • Keeping records of customer interactions, transactions and complaints
  • Communicating and coordinating with colleagues as necessary
  • Managing a team of junior customer service representatives

Education

Diploma -

Boyertown Senior High
Boyertown, PA
05.1985

Skills

  • Customer service
  • Live chat
  • Team leader
  • Accounts Payable
  • Microsoft
  • Communication
  • Leadership
  • Problem solving
  • Creativity
  • Time management
  • Marketing
  • Active-listening
  • Adaptability
  • Conflict resolution

Timeline

Debt Collector

State Collection Service
09.2023 - 04.2024

CSR/Collections

WastePro
02.2022 - 01.2023

CSR

Manatee County Government
08.2000 - 01.2022

Diploma -

Boyertown Senior High