To obtain a challenging and rewarding position where I can make a profound impact, utilizing my skills, expertise, and passion to drive growth and success for the organization.
Overview
24
24
years of professional experience
Work History
Debt Collector
State Collection Service
09.2023 - 04.2024
Collected on delinquent accounts to reduce overdue balances.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Developed strong relationships with customers to foster timely payments and account resolution.
Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Worked in call center environment handling manual and automatically dialed outbound calls.
Maintained high volume of calls and met demands of busy and productive group.
CSR/Collections
WastePro
02.2022 - 01.2023
Using computer software and databases to locate customers
Discussing debts with customers and creating a payment plan
Collecting payments via credit card or direct debit via phone
Negotiating settlements to accept a percentage of the debt
Logging every contact attempt and the outcome of the contact
Removing settled debts and deceased individuals from records
Updating credit files when debts are satisfied
Beginning legal proceedings
CSR
Manatee County Government
08.2000 - 01.2022
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products to process orders, forms and requests.
Keeping records of customer interactions, transactions and complaints
Communicating and coordinating with colleagues as necessary
Managing a team of junior customer service representatives