Michele Gronskis
Lee,USA
Summary
Hardworking employee enthusiastic about learning all fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
40
40
years of professional experience
Work History
Service Advisor
Crystal Tractor
Madison, FL
06.2023 - Current
- Provided expert advice on equipment selection and maintenance to enhance customer satisfaction.
- Assisted customers in diagnosing issues and recommending appropriate solutions for tractor operations.
- Coordinated service appointments, ensuring efficient scheduling and timely follow-up with clients.
- Developed strong relationships with customers, fostering loyalty through exceptional service delivery.
- Streamlined communication between service departments to improve workflow and reduce turnaround times.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service offerings.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
AVP of Operations
Madison County Community Bank
Madison, FL
04.2017 - 06.2023
- Oversaw daily operations, ensuring compliance with banking regulations and internal policies.
- Developed and implemented operational strategies to enhance customer service and efficiency.
- Led cross-functional teams to streamline workflows and improve process effectiveness.
- Mentored staff on best practices in operational management and quality assurance.
- Collaborated with executive leadership to align operational goals with organizational objectives.
- Oversaw staff training initiatives for continuous professional development, empowering employees with the skills needed for success.
- Ensured compliance with industry regulations through diligent monitoring practices and proactive policy updates.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Head Teller
Madison County Community Bank
Madison, FL
04.2016 - 04.2017
- Balance all general ledgers, CTRS, schedules for employees, spreadsheets as well as wait on customers in the drive thru and lobby. Have a perfect balancing record. Started as a teller and in a year was promoted to Head Teller.
- Supervised daily teller operations to ensure accuracy and compliance with banking regulations.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed cash flow, balancing registers and optimizing vault processes for efficiency.
- Collaborated with management to identify areas for process improvement and staff development initiatives.
- Resolved complex customer inquiries, fostering strong relationships and trust within the community.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
Photo technician and stocker
Walgreens
Live Oak, FL
02.2014 - 04.2016
- Ran the photo department and was responsible for ordering and restocking 6 full aisle of the store.
- Assisted other employees in their duties.
- Trained for Floor Leader and checked expiration dates and rotated stock.
- Operated advanced imaging equipment for photo processing and printing.
- Ensured quality control of printed materials through meticulous inspection.
- Assisted customers with photo orders, providing exceptional service and support.
- Maintained inventory of photographic supplies, optimizing stock management processes.
- Trained new staff on photo development procedures and equipment operation.
- Resolved customer inquiries related to photo services, fostering positive experiences.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
Operations Manager
A J Smith Federal Savings Bank
Midlothian, IL
01.2004 - 10.2013
- Oversaw a branch team consisting of customer service representatives and personal bankers.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Maintained confidentiality of bank records and client information.
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Added new material to file records and created new records.
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
- Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
- Recorded and filed employee benefit, salary and annual evaluation information.
- Composed and drafted all outgoing correspondence and reports for managers.
- Oversaw inventory and office supply purchases.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and rolled out new policies. Hired and trained staff.
Supervisor
Albertsons
Oak Forest, IL
03.1998 - 01.2004
- Offered product samples, answered questions and helped customers find items.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Verified all deliveries against invoices and completed shortage and overage reports.
- Unloaded trailers, received merchandise, verified orders and broke down produce loads.
- Supervised, trained and developed team members in accordance with company policies and procedures.
Office Manager
Mancaris
Midlothian, IL
08.1993 - 03.1998
- Posted receipts to appropriate general ledger accounts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Researched and resolved accounts payable discrepancies.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Created daily and weekly cash reports for accounting management.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
Accounts Payable/Receiving Clerk
Panduit
Tinley Park, IL
07.1986 - 08.1993
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Composed effective accounting reports summarizing accounts payable data.
- Posted receipts to appropriate general ledger accounts.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Researched and resolved accounts payable discrepancies.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Created daily and weekly cash reports for accounting management.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Reviewed all expense reports for accuracy and proper expense disclosure.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
Education
No Degree - General
Moraine Valley Community College
Palos Heights, IL01-1988
High School Diploma - General
Tinley Park High School
Tinley Park, IL01-1986
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service scheduling
- Goal-oriented mindset
- Data processing
- Customer relationship management
- Documentation and reporting
- Data entry
- Warranty claims process management
- Account management
Timeline
Service Advisor
Crystal Tractor
06.2023 - Current
AVP of Operations
Madison County Community Bank
04.2017 - 06.2023
Head Teller
Madison County Community Bank
04.2016 - 04.2017
Photo technician and stocker
Walgreens
02.2014 - 04.2016
Operations Manager
A J Smith Federal Savings Bank
01.2004 - 10.2013
Supervisor
Albertsons
03.1998 - 01.2004
Office Manager
Mancaris
08.1993 - 03.1998
Accounts Payable/Receiving Clerk
Panduit
07.1986 - 08.1993
High School Diploma - General
Tinley Park High School
No Degree - General
Moraine Valley Community College