Michelet Michaud
Indianapolis,IN
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
19
19
years of professional experience
Work History
Team Leader
Aux-Ops
Indianapolis, IN
09.2021 - 08.2023
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
Office Language Assistant
United Nations Development Programme - Undp
Port-Au-Prince, Delmas
06.2004 - 10.2017
- Supported native speakers by providing translation services when needed.
- Collaborated with other staff members to ensure smooth implementation of language courses.
Education
Diploma - International Relations
University CFDE
Haiti08-2016
Skills
- Shift Scheduling
- Work Planning
- Client Service
- Overtime Management
- Coaching
- Documentation And Reporting
Languages
English
Professional
Spanish
Professional
French
Full Professional
Portuguese
Professional
References
References available upon request.
Timeline
Team Leader
Aux-Ops
09.2021 - 08.2023
Office Language Assistant
United Nations Development Programme - Undp
06.2004 - 10.2017
Diploma - International Relations
University CFDE
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