Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Micheli Villela

East Elmhurst

Summary

I am forward-thinking team leader skilled at operations department and determine to meet the team goal.

Recognize as driven, I'm creative, dedicated, productive, proactive and hardworking leader with history of streamlining operations and increasing results.

I am friendly with customers and I find it easy sway to solve customers needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Sodexo Magic LLC
03.2022 - Current
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Customer Service Cashier

Bed Bath & Beyond
08.2021 - 02.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • MetEnabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Cashier Assistant Manager

RIO SUPERMARKET
09.2014 - 02.2021
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

High School Diploma -

ESQUEMA OBJETIVO
JOINVILLE, SC, BRAZIL
12.2004

Skills

  • Operations Management
  • Compliance Management
  • Inventory Coordination
  • Team Training
  • Management
  • Task Delegation
  • Employee Development
  • Customer Relationship Development
  • Safety Oversight
  • Staff Supervision

Certification

  • ServSafe Certification - Food Protection Manager Certification Examination;

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual

Timeline

Operations Supervisor

Sodexo Magic LLC
03.2022 - Current

Customer Service Cashier

Bed Bath & Beyond
08.2021 - 02.2022

Cashier Assistant Manager

RIO SUPERMARKET
09.2014 - 02.2021

High School Diploma -

ESQUEMA OBJETIVO

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Micheli Villela