Michelina McFarland
Brooksville,FL
Summary
Proven team contributor with a solid background in customer service and animal care, notably at For Fours Acres Lodge and Grooming. Excelled in maintaining high sanitation standards and managing stress with resilience. Demonstrated ability to enhance customer loyalty and animal well-being through expert care and effective communication. Achieved consistent customer satisfaction and operational excellence. Developed meaningful relationships with clients that encourages them to come back and encourage their friends and family to use our services. Over the last year (2024) growing my experience in grooming as well as my certificate.
Overview
5
5
years of professional experience
Work History
Kennel Technician
For Fours Acres Lodge and Grooming
4444 Raines Rd
02.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Kennel sanitation knowledge
- Grooming knowledge
- Documenting pets conditions
- Scheduling reservations
- Administering medications such as insulin
- Telephone etiquette
- Promoting animal health by feeding, playing, walking, and giving water on a regular schedule
- Housekeeping
- Filing paperwork and making sure shots are up to date
- Payment processing
Sales Associate
Marshalls
7143 Coastal Blvd
10.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
Cashier Team Lead
Burger King
30290 Cortez Blvd
08.2019 - 09.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
Diploma -
Hernando High School
700 Belle Ave05.2020
Skills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care monitoring
- Behavior observation
- Animal restraint techniques
- Safety monitoring
- Animal nutrition proficiency
- Medical assessment
- Record keeping
- Canine behavior
- Safety control
- Feeding management
- Animal monitoring
- Kennel maintenance
- Exercise management
- Behavioral control
- Animal bathing
- Feline behavior
- Attention to detail
- Multitasking Abilities
- Customer service
- Honest and dependable
- Dependable and responsible
- Excellent communication
- Human and animal safety
- Medication administration
- Animal care
- Feeding and watering
- Animal grooming
- Critical thinking
- Food supplement preparation
- Equipment disinfection
- Housekeeping duties
- Medication documentation
- Facilities maintenance
- Inventory management
- Physical condition monitoring
- Work prioritization
Timeline
Kennel Technician
For Fours Acres Lodge and Grooming
02.2023 - Current
Sales Associate
Marshalls
10.2020 - 08.2021
Cashier Team Lead
Burger King
08.2019 - 09.2020
Diploma -
Hernando High School