MICHELINE NGWINUTETE
South Portland,ME
Summary
Reliable and direct care worker with a passion for providing exceptional care in home environments. Dedicated to supporting patient progress by closely monitoring medication reactions, observing behaviors, and teaching healthy habits. Commitment lies in ensuring patient safety, wellness, and happiness. Achieved success in various healthcare roles. Skilled at assisting with daily living activities and meal preparation, always focused on maintaining client safety and comfort through continuous monitoring and attentive care. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised settings and quickly masters new skills. Practiced care plan coordinator dedicated to the timely and accurate completion of patient assessments and the development of comprehensive care plans. Collaborates effectively with interdisciplinary teams to monitor progress and make necessary adjustments to achieve target results. Actively observes resident care and provides recommendations for improvement opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Coordinator
Spurwink
Portland, ME
06.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Direct Support Professional
Opportunity Alliance
South Portland, ME
11.2022 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported clients to doctor's appointments and errands.
Assessor
Maximus
South Portland, ME
06.2023 - 06.2024
- Documented condition and special features to provide accurate estimations.
- Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
- Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
Direct Support Professional
Granite Bay Care
Portland, ME
04.2022 - 04.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Transported clients to doctor's appointments and errands.
- Used approved crisis intervention techniques in emergency situations.
Single Shelter Oxford
Portland, ME
01.2017 - 01.2021
- Adhered to company initiatives and achieved established goals
- Trained newly hired top talent to fill key positions and maximize productivity
- Reconciled daily receipts and completed routine as well as incident-related documentation
- Entered and retrieved information from computerized systems
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations
- Certifications and Awards - City of Portland Best Employee of the Month Award - Certified Residential Medication Aid - Direct Support Professional - CPR certification - CPI certification - MHRT/ C certification.
Education
Bachelor of Psychology -
University of Southern Maine, Southern Maine Community College
Portland, ME05.2023
Skills
- Detail Oriented
- First Aid and Safety
- Indirect Patient Care
- Patient Care
- Crisis Management
- Charting and Documentation
- Behavior Redirection
- Clinical Quality Program Standards
- Medical Records Management
- Microsoft Word,
- Excel, and PowerPoint
- Goal Setting
- Scheduling
- Care Planning
- Quality Assurance
- HIPAA Guidelines
- Patient Advocacy
- Case Management
- Documentation
- Patient Education
- Organizational Skills
Certification
- DSP ( Direct Support Professional )
- BHP ( Behavioral Health Professional )
- CPR First Aid
- Safety Care
- CRMA
- Mandated Reporter
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
Kirundi
Professional Working
Kinyarwanda
Native or Bilingual
English
Full Professional
Timeline
Care Coordinator
Spurwink
06.2024 - Current
Assessor
Maximus
06.2023 - 06.2024
Direct Support Professional
Opportunity Alliance
11.2022 - Current
Direct Support Professional
Granite Bay Care
04.2022 - 04.2024
Single Shelter Oxford
01.2017 - 01.2021
Bachelor of Psychology -
University of Southern Maine, Southern Maine Community College