Michel Jr MICHAUD
Bethesda,MD
Summary
Business relations professional with proven track record in building and sustaining productive client relationships. Consistently contributes to team goals through effective communication and strategic planning. Known for adaptability and reliability, with strong analytical and problem-solving skills that drive results.
Knowledgeable with solid background in fostering and maintaining business relationships. Skilled in negotiating and crafting mutually beneficial agreements, with history of enhancing client satisfaction and loyalty. Demonstrated ability to manage complex projects and cultivate strategic partnerships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Business Relations Manager
Nationale D'Assurance S.A
06.2022 - 05.2025
- Developed strategic sales initiatives to enhance customer engagement and retention.
- Led cross-functional teams to address client needs and improve service delivery.
- Analyzed market trends to inform sales strategies and drive revenue growth.
- Cultivated relationships with key stakeholders to foster collaboration and business development.
- Cultivated strong relationships with key stakeholders to enhance collaboration and drive business objectives.
- Analyzed market data to identify opportunities for growth and inform decision-making processes.
- Developed strategic initiatives to align business goals with customer needs and market trends.
Senior Client Relations Officer
SOCIÉTÉ GÉNÉRALE HAÏTIENNE DE BANQUE S.A
03.2018 - 05.2022
- Cultivated strong client relationships through consistent communication and support.
- Resolved client inquiries efficiently, enhancing overall customer satisfaction.
- Collaborated with internal teams to develop tailored banking solutions for clients.
- Analyzed client feedback to identify improvement areas in service delivery.
Commercial Director
BANQUE DE L'UNION HAITIENNE S.A
11.2015 - 02.2018
- Analyzed market trends to identify opportunities for new product development and expansion strategies.
- Negotiated contracts with major clients, securing long-term partnerships that aligned with corporate objectives.
- Conducted regular performance reviews, providing actionable feedback to optimize team productivity and morale.
- Mentored junior staff in commercial strategies, fostering professional growth within the team.
- Mentored junior staff members by sharing insights on best practices, fostering professional growth within the organization.
- Collaborated with product development teams to ensure alignment between customer needs and product offerings.
- Identified strategic acquisition targets, contributing to company expansion efforts.
- Developed and executed comprehensive sales strategies to drive revenue growth across multiple business segments.
- Led cross-functional teams to enhance customer engagement and improve service delivery standards.
Branch Manager
BANQUE DE L'UNION HAITIENNE S.A
10.2014 - 10.2015
- Led branch operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Managed financial performance, overseeing budgets and driving profitability through effective cost control.
- Trained and mentored team members, fostering a culture of continuous improvement and professional development.
- Analyzed market trends to identify growth opportunities and adapt business strategies accordingly.
Senior Customer Service Supervisor
UNIBANK S.A
01.2014 - 08.2014
- Supervised daily operations, ensuring compliance with banking regulations and organizational policies.
- Led team meetings to evaluate performance metrics and set strategic goals for improved service delivery.
- Trained and mentored staff on customer service best practices, enhancing overall client satisfaction rates.
- Analyzed financial reports to identify trends, providing actionable insights for management decision-making.
- Ensured accuracy of transactions and adherence to security protocols in daily banking operations.
Teller Supervisor
UNIBANK S.A
01.2012 - 12.2013
- Supervised daily operations to ensure efficient and accurate cash handling procedures.
- Trained and mentored new tellers on customer service best practices and operational protocols.
- Implemented process improvements to enhance transaction efficiency and reduce errors.
- Collaborated with management to develop strategies for increasing customer satisfaction and retention.
- Monitored team performance, providing feedback to promote professional development and improve service quality.
- Analyzed transaction data to identify trends, enhancing reporting accuracy for management reviews.
Assistant Teller Superviser
UNIBANK S.A
01.2009 - 12.2011
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Trained and mentored staff on customer service standards and operational procedures.
- Monitored cash flow and transactions to maintain accuracy and prevent discrepancies.
- Developed strategies to enhance service efficiency and improve customer satisfaction scores.
- Resolved complex customer inquiries, fostering strong client relationships through effective communication.
- Implemented process improvements that reduced transaction times and streamlined operations.
- Supervised daily operations to ensure efficient and accurate cash handling procedures.
- Trained and mentored new tellers on customer service best practices and operational protocols.
Customer Service Agent
UNIBANK S.A
01.2007 - 01.2009
- Resolved customer inquiries efficiently, ensuring high satisfaction and prompt service delivery.
- Managed complex customer complaints, providing tailored solutions to enhance client relationships.
- Streamlined communication processes between departments to improve response times and service accuracy.
- Analyzed customer feedback data to identify trends, leading to actionable improvements in service offerings.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accuracy and consistency in service delivery.
Teller
UNIBANK S.A
10.2003 - 12.2006
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Managed cash drawer, balancing daily transactions while minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained knowledge of bank products to identify cross-selling opportunities for customers.
- Collaborated with team members to maintain a positive work environment and achieve branch goals.
Education
Certified Internal Auditor - Internal Auditor
Institut Of Internal Auditors
01.2017
Associate of Science - Marketing And Languages
Institut Universitaire De L'Ouest(I.U.O)
Port-au-Prince, Haïti01.2015
Associate of Science - FINANCE
Educatel France
Nantes, France12.2014
Bachelor of Science - Computerized Management
Ecole Supérieure D'Infotronique D'Haiti(ESIH)
Port-au-Prince, Haïti07-2002
Skills
- Client management
- Brand awareness
- Influencing skills
- Customer service
- Attention to detail
- Time management
Affiliations
- Haitian American Institut - [1999@2001] - [Advanced English]
- Member of IIA(Institut of Internal Auditors) - [November 2013]
- Member of ACFE(Association Of Certified Fraud Examiners) - [November 2014]
Leisure
Reading, Sports, Musics
Seminars
- Banking Operations
- Customer Service
- Compensation(check processing)
- Audit and Internal Control
- Leadership and Supervision
- Management Training Program(1 & 2)
- Fraud Prevention(ACFE)
- Data Science of Economics, Banking and Finance
Timeline
Business Relations Manager
Nationale D'Assurance S.A
06.2022 - 05.2025
Senior Client Relations Officer
SOCIÉTÉ GÉNÉRALE HAÏTIENNE DE BANQUE S.A
03.2018 - 05.2022
Commercial Director
BANQUE DE L'UNION HAITIENNE S.A
11.2015 - 02.2018
Branch Manager
BANQUE DE L'UNION HAITIENNE S.A
10.2014 - 10.2015
Senior Customer Service Supervisor
UNIBANK S.A
01.2014 - 08.2014
Teller Supervisor
UNIBANK S.A
01.2012 - 12.2013
Assistant Teller Superviser
UNIBANK S.A
01.2009 - 12.2011
Customer Service Agent
UNIBANK S.A
01.2007 - 01.2009
Teller
UNIBANK S.A
10.2003 - 12.2006
Certified Internal Auditor - Internal Auditor
Institut Of Internal Auditors
Associate of Science - Marketing And Languages
Institut Universitaire De L'Ouest(I.U.O)
Associate of Science - FINANCE
Educatel France
Bachelor of Science - Computerized Management
Ecole Supérieure D'Infotronique D'Haiti(ESIH)
Similar Profiles
Alain MASCLAUXAlain MASCLAUX
Cadre dirigeant sécurité sociale management de directeurs de projets SI assurance maladie at Caisse Nationale d'Assurance MaladieCadre dirigeant sécurité sociale management de directeurs de projets SI assurance maladie at Caisse Nationale d'Assurance Maladie
Fremory TOUREFremory TOURE
Agent de production at CAISSE NATIONALE D'ASSURANCE MALADIE UNIVERSELLE (CNAM)Agent de production at CAISSE NATIONALE D'ASSURANCE MALADIE UNIVERSELLE (CNAM)
Maria Goretty Esther BernardMaria Goretty Esther Bernard
Agent Administrator at Office Nationale d'assurance vieillesseAgent Administrator at Office Nationale d'assurance vieillesse
Adair GutierrezAdair Gutierrez
Laborer at Compass Group ManagementLaborer at Compass Group Management
April WilsonApril Wilson
Business Intelligence Analyst at Tower Federal Credit UnionBusiness Intelligence Analyst at Tower Federal Credit Union