MICHELL ANGLEMYER
Capital Vacations
Ridgedale,MO
22
years of professional experience
Customer-centric Hospitality Leader with over 20 years of experience in hospitality and HOA management. Enhanced guest satisfaction and drove revenue growth through effective team collaboration and operational optimization. Committed to developing high-performing teams and creating memorable guest experiences.
Work History
Multi-Site Resort Manager
10 Months- Direct daily resort operations for three resorts to enhance guest satisfaction and streamline processes.
- Implemented training programs for staff, fostering a culture of exceptional service and operational excellence.
- Oversee budget management, optimizing resource allocation to achieve financial targets effectively.
- Collaborated with cross-functional teams to improve service delivery and implement innovative guest experiences.
- Analyzed guest feedback and market trends to drive continuous improvement initiatives across the resort.
- Established partnerships with local businesses to enhance offerings and promote community engagement initiatives.
- Oversee multiple onsite water parks and large aquatics programs.
- Monitored performance metrics regularly, identifying areas for improvement in operational efficiency and guest satisfaction levels.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Regional Director of Operations
1 Year 7 Months- - Manage a portfolio of 11 hotels (9 full-service, 2 limited-service) across Hilton, Marriott, IHG, and Wyndham brands.
- - Directed hiring, termination, and training of hotel general managers, enhancing operational excellence.
- - Oversaw budgeting processes, aligning expenditures with ownership and brand standards.
- - Engaged in sales initiatives to increase revenue growth and market share.
- - Actively engaged in sales initiatives to drive revenue growth and market share
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Established and monitored quality assurance standards to achieve operational excellence.
Sr. Manager of Guest Engagement / Interim GM
2 Years- - Led front desk, security, amenities, activities, and guest relations at large resort, enhancing overall guest experience.
- Acted as Interim GM for 6+ months, improving maintenance and housekeeping systems.
- - Won two Wilson Awards (top company recognition) for revenue and guest scores.
- - Achieved highest employee satisfaction scores in annual survey.
- - Lead front desk, security, amenities, activities, and guest relations for large resort.
- - Developed strong HOA/COA partnerships to enhance communication and collaboration among stakeholders.
Area General Manager / Task Force General Manager
3 Years- - Promoted to Area GM, one of only 5 chosen nationwide to oversee multiple hotels.
- - Directed and mentored GMs across brands, enhancing operational performance, financial outcomes, and guest satisfaction.
- - Managed all P&L, CapEx, forecasting, and budgeting.
- - Improved hotel ranking 100% and achieved budget goals for the first time since opening.
- - Improved hotel ranking to top tier and achieved budget goals for first time since opening.
- - Achieved top 10% guest satisfaction scores across brand portfolio consistently.
Director of Brand Training / General Manager
3 Years- - Led instructional design team to create eLearning programs, launching company’s first nationwide franchisee training program ahead of schedule.
- - Generated $380K additional revenue in six months by implementing innovative sales platform.
- - Earned Training Magazine’s “Top 125” award for program excellence.
- - Secured Training Magazine’s “Top 125” award for excellence in training program.
Ops Specialist / International Trainer / Franchise Consultant
2 Years- - Facilitated international franchise launches, ensuring successful operations in Middle East.
- - Coordinated training, oversaw construction, and managed vendor partnerships for successful openings.
- Led training sessions for new employees, enhancing onboarding experience and operational efficiency.
- Developed and implemented streamlined sandwich assembly processes, reducing preparation time significantly.
- Managed inventory systems to ensure optimal stock levels and minimize waste.
Multi-Unit Owner/Operator
7 Years- - Operated multiple franchise locations, driving 8–15% annual growth through strategic management.
- - Developed local marketing campaigns, boosting sales by 40% through targeted outreach.
- - Established community partnerships, enhancing service offerings in collaboration with Texas Health & Human Services.
Education
Skills
Hotel operations
Revenue management
Budget forecasting
P&L oversight
Revenue optimization
Multi-site leadership
Training development
Guest satisfaction
Guest relations
Community relations
Business Development
Brand standards
Financial reports
Budget planning
Food operations
Team collaboration
Problem-solving
Effective communication
Employee retention
Timeline
Multi-Site Resort Manager
Capital Vacations
10.2025 - CurrentRead More
Regional Director of Operations
Hotel Equities
03.2024 - 10.2025Read More
Sr. Manager of Guest Engagement / Interim GM
Holiday Hills Resort
01.2021 - 01.2023Read More
Area General Manager / Task Force General Manager
Hotel Equities / Texas Western Hospitality
01.2018 - 01.2021Read More
Director of Brand Training / General Manager
La Quinta Management
01.2015 - 01.2018Read More
Ops Specialist / International Trainer / Franchise Consultant
Which Wich Superior Sandwiches
01.2013 - 01.2015Read More
Multi-Unit Owner/Operator
Papa Murphy’s Take ’n Bake Pizza
01.2005 - 01.2012Read More
Harding University
Read More
Eastern Connecticut State University
Read More
Charleston Southern University
Read More