MICHELL MATTHIAS
Florence,South Carolina
Summary
Results-driven Customer Service Professional with over 10 years of experience delivering high-quality support in fast-paced environments. Proven ability to resolve complex customer issues, enhance satisfaction, and build loyalty through exceptional service. Skilled in managing high-volume inquiries, training new team members, and streamlining processes to improve efficiency. Adept at using CRM systems, handling escalations, and maintaining a positive, solutions-focused attitude. Committed to providing an outstanding customer experience while supporting business goals.
Overview
14
14
years of professional experience
Work History
Fulfillment Lead
QVC
Florence, SC
10.2025 - Current
- Lead Outbound operations, ensuring timely and accurate order processing for high-volume sales events.
- Trained and mentored team members on best practices for efficient fulfillment workflows and safety protocols.
- Implemented process improvements that enhanced productivity and minimized errors in order picking and packing.
Assistant Manager
Sonic DriveIn
Florence, SC
03.2025 - 01.2026
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on company policies and customer service best practices.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated promotional events to enhance brand visibility and drive sales growth.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Store Manager
Family Dollar
Florence, SC
02.2025 - 10.2025
- Assisted store manager in overseeing daily operational activities.
- Executed store opening and closing procedures in compliance with company standards.
- Executed visual merchandising strategies and optimized store layout to align with brand standards.
- Oversaw cash handling procedures and executed bank deposit transactions.
- Delivered exceptional customer service while effectively resolving escalated issues.
Registry Clerk II
Deeds & Commercial Registries Authority
Guyana, South America
10.2017 - 12.2024
- Managed maintenance of registry records to ensure accuracy and confidentiality.
- Executed timely and accurate data entry and updates to maintain data integrity.
- Compiled and analyzed registry data to generate comprehensive reports for stakeholders.
- Oversaw training and supervision of registry staff and clerks to enhance operational efficiency.
- Delegated tasks and oversaw workload distribution to optimize team efficiency.
- Facilitated communication as primary point of contact for registry-related inquiries.
Service Representative
GTT Inc.
Guyana, South America
02.2014 - 09.2017
- Addressed customer inquiries, requests, and complaints to enhance overall satisfaction and service quality.
- Delivered precise information regarding products, services, and policies to enhance customer understanding.
- Facilitated positive customer experiences by employing active listening and demonstrating empathy.
- Processed customer orders, returns, exchanges, and refunds efficiently. Assisted customers with inquiries regarding order status and product issues. Supported team members in maintaining accurate inventory records.
- Facilitated resolution of billing inquiries and streamlined payment processing.
Office Administrative Assistant
Guyana Power & Light Inc.
Guyana, South America
05.2012 - 07.2014
- Managed office supplies inventory, ensuring timely procurement and cost efficiency.
- Coordinated schedules and appointments for executive team, enhancing workflow efficiency.
- Developed and maintained filing systems to streamline document retrieval processes.
- Assisted in preparation of reports and presentations, improving communication clarity.
Education
Bachelor of Arts - Economics & Business
Unicaf University
Malawi08.2025
Associate of Arts - Marketing
University of Guyana
Guyana, South America11.2013
Skills
Leveraged exceptional organizational and time-management skills to optimize workflow efficiency
Cultivated collaborative relationships through exceptional communication and interpersonal skills
Exhibited strong autonomy in task execution while fostering collaborative team dynamics
Executed multiple tasks concurrently with exceptional attention to detail
Mediated conflict resolution by employing effective communication and negotiation strategies
Timeline
Fulfillment Lead
QVC
10.2025 - Current
Assistant Manager
Sonic DriveIn
03.2025 - 01.2026
Assistant Store Manager
Family Dollar
02.2025 - 10.2025
Registry Clerk II
Deeds & Commercial Registries Authority
10.2017 - 12.2024
Service Representative
GTT Inc.
02.2014 - 09.2017
Office Administrative Assistant
Guyana Power & Light Inc.
05.2012 - 07.2014
Bachelor of Arts - Economics & Business
Unicaf University
Associate of Arts - Marketing
University of Guyana