Dynamic sales associate with a solid background in building client relationships and managing the full sales cycle. Experienced in developing presentations and demos that drive engagement and contribute to business growth.
Work History
Technical Documentation Coordinator/Customer Service Associate
9 Years 9 Months
Premier Tooling & Manufacturing LLC | 11.2016 - Current
Initiate billing, process orders, and update customer records to ensure accurate account management
Track production and provide timely updates to customers to enhance communication and satisfaction
Communicate with customers and gather feedback via in person visits, phone calls, and digital communication
Monitor performance indicators to identify trends and support informed decision-making
Prepare visual data communication
Develop and maintain process documents
Sales Associate
1 Year 4 Months
Brenneman and Associates | 07.2015 - 11.2016
Identified and qualified potential clients through targeted outreach methods
Maintained ongoing contact with current and potential business clients
Created demos and presentations for in person sales and trade show appearances
Monitored full sales cycle
Sales Associate
14 Years 2 Months
Oak Street Manufacturing | 06.2000 - 08.2014
Researched potential customers and engaged in traditional outreach including cold calling and networking
Managed the full sales cycle from initial sale to production and shipping
Designed sales catalog
Resolved customer service issues and product issues
Education
Associate of Arts - Business Administration
Kirkwood Community College | Cedar Rapids, IA | 2005
- General Studies
University of Dubuque | Dubuque, IA
Skills
Data entry and management
Microsoft Office
Google Workspace
Social media content
Client relationship management
Timeline
Technical Documentation Coordinator/Customer Service Associate
New Patient Coordinator /Customer Service Specialist at Quest Health SolutionsNew Patient Coordinator /Customer Service Specialist at Quest Health Solutions