Oyewale Oyeyemi

Provide professional telephone-based customer service to patients and community members.

· Schedule, reschedule, and coordinate medical appointments accurately and efficiently.

· Utilize EPIC and internal systems to document and update patient information.

· Follow established workflows, policies, and procedures to ensure quality and compliance.

· Maintain accurate data entry and documentation standards.

· Adhere to assigned schedules, attendance requirements, and performance metrics.

· Collaborate with team members and leadership to support operational goals.

· Assist callers with appointment-related inquiries and direct them to appropriate resources when needed.

• Responded to borrower inbound calls regarding accounts, ensured high-quality service while adhering to productivity and regulatory requirements, researched customer issues, and resolved them, updating servicing system with relevant notes/comments.
• Resolved customer complaints through effective communication strategies.
• Educated clients on mortgage processes and requirements clearly.
• Completed follow-up tasks to confirm customer satisfaction and resolution.
• Prioritized business needs by completing assigned outbound calls when inbound call volume permitted.
• Performed various administrative tasks to support team operations.

Outlined key qualifications for the role

• Facilitated initial and ongoing identification of patient problems and strengths to support tailored treatment.
• Coordinated with interdisciplinary team members to develop and implement effective treatment plans.
• Collaborated with interdisciplinary team members to develop and implement treatment plans.
• Assisted in the initial and ongoing identification of patient problems and strengths.
• Communicated patient status to registered nurses (inpatient) or licensed health professionals (outpatient).
• Recorded clinical information in patient medical records, ensuring timely and accurate documentation for quality care.

• Assisted individuals facing alcohol and substance abuse challenges (cocaine, methamphetamine, heroin, prescription drugs) in their recovery journey.
• Developed and led group therapy sessions and rehabilitation programs targeting addiction, depression, anxiety, personality disorders, and other mental health concerns, fostering a supportive environment for healing.

• Led a team of four counselors to provide support and mentorship for 30 at-risk children in a residential camp.
• Planned and organized daily activities while supervising staff to maintain a safe and engaging environment for campers.
• Coordinated inventory management, supply ordering, and maintenance staff collaboration to ensure camp readiness.
• Managed inventory, ordered supplies, and coordinated with maintenance staff.