General Manager
KFC Restaurant
07 1996 - 02 2009
Hi, I’m
Michell Woodard
Keystone Heights ,Florida
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work History
KFC RestaurantJacksonville FL and Westminster Maryland
General Manager
07 1996 - 02 2009
Job overview
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Taco BellWestminster Maryland
Assistant Store Manager
08 1999 - 05 2000
Job overview
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
W&W PavingWestminster Maryland
Office Administrative Assistant
03 2004 - 11 2006
Job overview
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
First Coast TowingMiddleburg Florida
Executive Assistant
03 2014 - 10 2020
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Used advanced software to prepare documents, reports, and presentations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
Self Employed ServicesKeystone Heights FL
Mobile Office Assistant
06 2021 - Current
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Education
Carroll county Vo-Tech
Geriatric Nursing Assistant from Medical Sciences
06.1999
University Overview
- Completed professional development in Geriatric Nursing Care
Skills
- 120 WPM typing speed
- Staff Management
- Sorting and labeling
- Project planning
- Administrative support
- Database Management
- Social media knowledge
- CMS-1500 billing forms
- Mail handling
- Employee training and development
- Multi-line phone proficiency
- Project Management
- Business administration
- Expense reporting
- Spreadsheet management
- Human resource laws
- Travel coordination
- Technical Support
- Report analysis
- Strategic planning
- Filing and data archiving
- Scheduling
- Invoice Processing
- Performance improvement
- Bookkeeping
- Conference planning
- Compensation and benefits
- Team Bonding
- Office management
- Office administration
- Travel administration
Timeline
Assistant Store Manager
Taco Bell
08 1999 - 05 2000
Office Administrative Assistant
W&W Paving
03 2004 - 11 2006
Executive Assistant
First Coast Towing
03 2014 - 10 2020
Mobile Office Assistant
Self Employed Services
06 2021 - Current
Carroll county Vo-Tech
Geriatric Nursing Assistant from Medical Sciences