Nicole M Lacic
South Windsor,CT
Summary
Highly motivated sales professional with extensive customer service and sales experience. Solid industry background with in-depth knowledge. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
27
27
years of professional experience
Work History
Office Manager
Bridgeworks Heating & Cooling, LLC
05.2019 - Current
- Managed office operations
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained computer and physical filing systems.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Kept accurate records of work activities, time, materials, and faults on work orders.
- Curated content for social media postings
- Managed and supervised execution of contracts.
- Delivered comprehensive bid proposals for HVAC projects and gained client approval on costs.
President / Owner
Maddy Belle Boutique
06.2012 - 10.2017
- Conducted store inventories once per quarter.
- Operated an online point of sale for check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including balancing online point of sale.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Followed up with over 100 customers each week to verify that they were satisfied with purchases.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Supervised and directed all merchandise and shipment processing.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Teller Operations Manager
Bank of America
05.1999 - 10.2011
- Continued education on current banking products and services through bank sponsored training.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Accurate Cash Handling
- Trained new tellers on procedures, customer service and sales techniques.
- Monitored cash drawers in multiple teller stations to ensure adequate cash supply.
- Restocked inventory every week and reviewed cash operation data daily to verify proper replenishment.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Shared best practices for sales and customer service with other team members to help improve the center's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in an appropriate manner.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Cultivated a customer-focused banking environment by greeting and responding to all customers in a friendly manner.
- Assumed ownership of accounting, forecasting and strategic supply planning.
- Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.
- Coordinated upper management’s market visits and key account calls.
- Met deadlines by proactively managing individual and team tasks.
- Maintained compliance with company requirements.
Education
Bachelor of Science - Psychology
University of Phoenix
Online2013
Skills
- Proficient in cash management
- Customer-oriented
- Retail sales
- Service industry background
- Sales experience
- Motivated team player
- Advanced clerical knowledge
- Rapid data entry skills
- 120 WPM typing speed
- Adherence to high customer service standards
- Skilled problem solver
- Consistently meets sales goals
Timeline
Office Manager
Bridgeworks Heating & Cooling, LLC
05.2019 - Current
President / Owner
Maddy Belle Boutique
06.2012 - 10.2017
Teller Operations Manager
Bank of America
05.1999 - 10.2011
Bachelor of Science - Psychology
University of Phoenix