Roger Conley
Jeffersonville
Summary
Motivated customer service specialist with over30 years retail experience in a fast-paced, team-based environment.Customer Service Specialistexcelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Excellent communicator with5 years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
44
44
years of professional experience
3969
3969
years of post-secondary education
Work History
Office Manager
D R Rice Broadcasting
Scottsburg
01.2013 - 03.2024
- Managed daily office operations and maintained organized workspaces.
- Coordinated communication between departments and external partners.
- Oversaw scheduling for staff meetings and company events.
- Maintained inventory of office supplies and equipment management.
- Facilitated onboarding processes for new employees and orientation programs.
- Developed and enforced office policies to ensure compliance standards.
Patient Service Assistant
VA Hospital
800 Zorn Ave
10.1996 - 02.2012
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Canteen Assistant Manager
Veterans Administration Hospital
800 Zorn Ave, Louisville
08.1980 - 10.1996
- Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
DD - Theology
World Christian College
Los Angeles, CAFRANKTON High School
Frankton, INAssociate of Arts - Industrial Engineering
IVTC
Ft Wayne, INSkills
- Exceptional communication skills
- Creative problem solver
- MS Windows proficient
- Strong client relations
- Training development aptitude
- Proficient in cash management
- Shipping and receiving professional
- Credit card processing
- Multi-line phone talent
- Mediation capability
- Trusted key holder
- Exceptional communication skills
- Quick learner
- Strong client relations
- Critical thinking
- Attention to detail
Timeline
Office Manager
D R Rice Broadcasting
01.2013 - 03.2024
Patient Service Assistant
VA Hospital
10.1996 - 02.2012
Canteen Assistant Manager
Veterans Administration Hospital
08.1980 - 10.1996
DD - Theology
World Christian College
FRANKTON High School
Associate of Arts - Industrial Engineering
IVTC