Michelle Rodriguez
Aurora,CO
Summary
Dynamic Medical Assistant with extensive experience at Ardas Family Medicine, excelling in patient care and laboratory testing. Proven ability to enhance patient satisfaction through effective communication and teamwork. Skilled in electronic health records and fluent in Spanish, ensuring accurate documentation and fostering a welcoming environment for diverse patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ardas Family Medicine
Aurora, CO
05.2024 - Current
- Assisted physicians with patient examinations and procedures in a family medicine setting.
- Collected and recorded patient medical histories and vital signs accurately.
- Administered vaccinations and performed basic laboratory tests as directed by physicians.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Managed patient scheduling and coordinated appointments for optimal workflow.
- Prepared patients for blood draws, ensuring comfort and understanding.
- Maintained accurate patient records and documentation in electronic systems.
- Collected blood samples using proper techniques and safety protocols.
- Educated patients on procedures, addressing concerns and answering questions.
- Ensured cleanliness and organization of work area and equipment daily.
- Followed infection control guidelines to maintain a sterile environment.
- Assisted in training new staff on phlebotomy techniques and procedures.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
Nike Retail Sales Associate
Nike Factory Store
Denver, CO
01.2023 - 04.2024
- Assisted customers in selecting and fitting athletic footwear and apparel.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained store cleanliness and organized product displays to enhance shopping experience.
- Collaborated with team members to restock merchandise and manage inventory levels.
- Educated customers on Nike products, promotions, and brand values effectively.
- Handled customer inquiries and resolved issues with professionalism and care.
- Participated in store meetings to discuss sales strategies and product knowledge updates.
- Supported visual merchandising efforts by arranging promotional displays creatively.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated point-of-sale systems accurately to process payments from customers.
Education
Medical Assistant Program - Medical Assistant
Pickens Technical College
Aurora, CO05-2025
High School Diploma -
Vista Peak Prepatory
Aurora, CO05-2022
Associate of Applied Science - Practical Nursing
Community College of Aurora
Aurora, COSome College (No Degree) - Psychology
Metropolitan State University of Denver
Denver, COSkills
- Patient care
- Medical terminology
- Electronic health records
- Customer service
- Team collaboration
- Vital signs measurement
- Laboratory testing
- Fluent in spanish
- Vital signs and examinations
- Patient scheduling
- Payment collection
Certification
- Medical Assistant Certification
Languages
Spanish
Professional
References
References available upon request.
Timeline
Medical Assistant
Ardas Family Medicine
05.2024 - Current
Nike Retail Sales Associate
Nike Factory Store
01.2023 - 04.2024
Medical Assistant Program - Medical Assistant
Pickens Technical College
High School Diploma -
Vista Peak Prepatory
Associate of Applied Science - Practical Nursing
Community College of Aurora
Some College (No Degree) - Psychology
Metropolitan State University of Denver
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