Michelle A. Boyd
Live Clean, Llc
Avondale,PA
34
years of professional experience
Results-oriented professional skilled in communication and organization, with a creative approach to problem-solving. Focused on building strong relationships to enhance collaboration and stability. Adapts to diverse environments, consistently delivering outcomes that support organizational objectives.
Work History
Cleaning Business Owner
14 Years 7 Months- Reliable and detail-orientedted cleaning professional with experience maintaining clean, organized, and sanitary residential and commercial spaces.
- Perform deep cleaning and regular services, including Bathroom, Kitchen cleaning, dusting, mopping and vacuuming.
- Expanded clientele through effective networking and promotion of company services.
- Provide excellent customer service by addressing client concerns promptly and professionally.
Payroll Manager
8 Years 4 Months- Verified, input, and processed all wages, applicable taxes, garnishments, and health and benefit calculations and deductions to ensure payroll accuracy.
- Collaborated with ADP to maintain accurate reporting of payroll information.
- Manage and conduct the processing of manual check requests, payroll and benefits of new hires, processing all approved rate changes, maintenance of time off records and accrual payouts.
- Communicate with ADP on a regular basis to ensure all of the payroll information is being reported accurately.
- Filed all federal, state, occupational, unemployment, and FICA payroll tax liabilities and state unemployment reports accurately and on time.
Corporate Manager of Associate Relations
3 Years 5 Months- Managed staff of ten coordinators of five sites in all corporate development functions, such as, assisting and implementing strategies related to business planning, training, recognition, corporate communications and HR programs, working directly with the Executive management team.
- Developed and implemented strategic initiatives to drive revenue growth and customer satisfaction.
- Developed, coordinated, implemented, and managed an organizational change to provide the highest level of quality customer service. Oversaw corporate community service events.
- Assisted Human Resources with recruitment of key personnel, retention of employees, and policy consistency.
Education/Quality Manager
6 Years 9 Months- Led education and quality specialists to enhance management training and corporate development.
- Oversaw mentor program and incentive and progress improvement teams to drive team engagement.
- Managed the mentor program, incentive and Progress Improvement Teams.
- Selected to manage an Managed inbound telemarketing campaigns to engage potential customers. taskforce.
- Implemented continued education programs for all representatives and management to strengthen skill development.
- Selected to manage an Inward Telemarketing taskforce.
- Performed additional tasks to support team objectives.
- Coordinated outbound activation efforts to promote services./Telemarketing Assistant Manager
- Outward Activation/Telemarketing Assistant Manager
- Credit Analyst – Responsible for making sound, accurate creditworthy decisions for both potential and existing customers for personal and home equity loans.
- Handled complex customer inquiries about interest rates, balances, deposits, account openings, and general information concerning IRA, CDs, Money Market, Merchant, and Business Card accounts.
- Handled incoming calls from potential customers about home equity loans, lines of credit, and business card accounts.
Education
- Business Administration, concentration in management
- MBNA Business courses
- MBNA Human Resources courses
- MBNA Management Development courses
- MBNA Leadership courses
- MBNA Credit Lending
- MBNA Selling Techniques
- Business Administration
Skills
Attention to detail
Customer service
Customer relations
Entrepreneurial personality
Work Planning and Prioritization
Business planning
Operational management
Goal-oriented
Client engagement
Timeline
Cleaning Business Owner
Live Clean, Llc
01.2012 - CurrentRead More
Payroll Manager
Steel Suppliers, Inc.
08.2003 - 12.2011Read More
Corporate Manager of Associate Relations
Applied Card Systems
07.1999 - 12.2002Read More
Education/Quality Manager
MBNA Marketing Systems
08.1992 - 05.1999Read More
University of Delaware
from Business Administration
Read More
Goldey-Beacom College
from Business Administration, concentration in management
Read More