Michelle Adams
Aurora,MO
Summary
Dedicated customer service professional skilled in efficient transaction processing and effective communication. Proven ability to resolve inquiries and enhance team collaboration, ensuring a positive customer experience.
Overview
41
41
years of professional experience
Work History
Customer Service Cashier
McDonald's
Aurora, Missouri
04.2025 - Current
- Processed customer transactions efficiently at the register.
- Maintained cleanliness and organization of the dining area.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and digital payments accurately.
- Communicated effectively with team members during busy shifts.
- Resolved customer inquiries and concerns in a friendly manner.
- Stocked supplies and ensured adequate inventory levels at stations.
- Supported training of new cashiers on procedures and systems.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Cashier Supervisor
Kmart
Ukiah, California
10.1999 - 03.2022
- Supervised cashier team to ensure efficient customer service and transaction processing.
- Trained new cashiers on register operations and store policies effectively.
- Managed cash register operations, including balancing drawers at shift end.
- Resolved customer inquiries and complaints to maintain positive shopping experience.
- Coordinated scheduling for cashier staff to meet peak business hours effectively.
- Monitored inventory levels at registers to ensure adequate supplies available.
- Implemented training programs for staff on handling cash and card transactions securely.
- Enforced company policies regarding returns and exchanges consistently across team members.
- Greeted customers and responded to requests for information.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed refunds and exchanges promptly according to established policies.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Processed exchanges and returns by inputting in company database.
Customer Service Manager
McDonalds
Monett, Missouri
08.2011 - 04.2020
- Managed customer service team to ensure high-quality support and satisfaction.
- Developed training programs for staff to enhance service skills and efficiency.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Night Manager
Jack in the Box
Concord, California
05.1985 - 04.1991
- Supervised nightly operations to ensure smooth service and customer satisfaction.
- Managed team schedules and delegated tasks for efficient workflow.
- Trained new employees on company policies and operational procedures.
- Conducted inventory checks to maintain stock levels and reduce waste.
- Resolved customer complaints promptly to uphold brand reputation.
- Implemented safety protocols to ensure a secure work environment.
- Collaborated with kitchen staff to streamline food preparation processes.
- Maintained cleanliness and organization of dining and kitchen areas.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Oversaw night audit function and preparation of daily financial reports.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Scheduled cleaning and maintenance for rooms and equipment.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Oversaw general upkeep of public areas and restrooms.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Adhered strictly to all applicable laws governing labor practices in accordance with local regulations.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Investigated inventory discrepancies and took appropriate action when necessary.
- Responded promptly to guest requests to achieve customer satisfaction.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Advised management of staffing levels and team member performance to facilitate labor.
- Provided information services to guests regarding promotions, pricing, and reservations.
- Managed payroll processing for night shift employees including calculating wages based on time worked.
- Assisted with interviewing candidates for open positions within the organization.
Education
Pittsburg Senior High School
Pittsburg, CA09-1984
Skills
- Transaction processing
- Cash handling
- Customer service
- Point of sale
- Team collaboration
- Complaint resolution
- Time management
- Effective communication
- Attention to detail
- Conflict resolution
- Problem solving
- Organization skills
- Adaptability
- Training support
Timeline
Customer Service Cashier
McDonald's
04.2025 - Current
Customer Service Manager
McDonalds
08.2011 - 04.2020
Cashier Supervisor
Kmart
10.1999 - 03.2022
Night Manager
Jack in the Box
05.1985 - 04.1991
Pittsburg Senior High School