MICHELLE ADAMS

Baltimore,United States

Summary

Operations professional with over 20 years of experience in regulated, client-facing environments requiring accuracy, confidentiality and structured workflow management. Skilled in compliance oversight documentation review, staff support, and cross-functional coordination. Recognized for maintaining high standards of service while ensuring procedural integrity.

Overview

years of professional experience

Work History

Branch Operational Partner

Truist Bank

Baltimore, MD

03.2022 - Current

Coached and guided staff to enhance policy adherence and operational consistency.
Serve as escalation point for complex client issues, ensuring timely and professional resolution.
Collaborate with compliance, fraud, and technology partners to support implementation of regulatory initiatives.
Conducted operational reviews to ensure compliance with company, state, and federal regulations, leading to improved audit readiness.
Maintain detailed documentation and reporting to support audit readiness and procedural accuracy.
Facilitate structured team meetings to align workflow processes and service delivery standards.
Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.

Universal Banker

Truist Bank

Baltimore, Maryland

01.2015 - 03.2022

Provided high-quality client service, ensuring transaction accuracy and client confidentiality.
Maintained accurate account documentation and records, supporting compliance-driven standards.
Supported daily branch operations including account servicing, reconciliation, and transaction processing.
Coordinated with internal partners, enhancing client support and ensuring operational continuity.

Teller / Relationship Banker

M&T Bank

Baltimore, Maryland

01.2009 - 01.2015

Processed retail and commercial transactions accurately, ensuring compliance with banking standards.
Managed cash drawer operations, achieving precise daily reconciliations.
Resolved customer issues quickly, fostering trust and satisfaction with banking services.
Educated customers on banking products and services, improving their financial literacy.
Maintained confidential client records and ensured procedural accuracy.
Assisted with operational logs and reporting documentation.

Education

High School Diploma -

Mergenthaler Vocational-Technical High School

Baltimore, MD

06-2000

Skills

Regulatory compliance
Documentation accuracy
Workflow Coordination
Team collaboration
Confidential Data Management
Risk management

Process Improvement
Scheduling & Operational Oversight
Conflict Resolution
Leadership development
Cross-functional communication

Timeline

Branch Operational Partner

Truist Bank

03.2022 - Current

Universal Banker

Truist Bank

01.2015 - 03.2022

Teller / Relationship Banker

M&T Bank

01.2009 - 01.2015

High School Diploma -

Mergenthaler Vocational-Technical High School

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