Michelle Aguayo
Clermont
Summary
Proactive leader with a strong background in employee onboarding and training. Known for effective communication and schedule management, dedicated to fostering team collaboration and enhancing operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Event Manager
Advantage Solutions
Clermont
09.2025 - Current
- Coordinated event logistics and managed vendor relationships for successful executions.
- Assisted in creating event timelines and schedules for smooth operations.
- Organized venue setups and facilitated on-site coordination during events.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
Lead Brand Proctection Advisor
Ecosure
Clermont
06.2022 - 09.2025
- Facilitated engaging training sessions for diverse employee groups.
- Collaborated with management to align training goals with business needs.
- Assisted in onboarding new staff with comprehensive orientation sessions.
- Provided ongoing support and resources for continuous employee development.
- Worked closely with employees after training to check on progress and provide further instruction.
General Manager
Red Lobster
Orlando
06.1999 - 07.2022
- Directed daily operations to enhance efficiency and service quality.
- Developed training programs for new hires to improve team skills.
- Led team meetings to communicate goals and address challenges effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Providence, RI05-1994
Skills
- Training development
- Employee onboarding
- Effective communication
- Team leadership
- Time management
- Conflict resolution
- Schedule management
Certification
Certified Professional - Food Safety
Timeline
Event Manager
Advantage Solutions
09.2025 - Current
Lead Brand Proctection Advisor
Ecosure
06.2022 - 09.2025
General Manager
Red Lobster
06.1999 - 07.2022
Bachelor of Science - Hospitality Management
Johnson & Wales University