Michelle Aguilar

Pharmacy Technician

CVS Pharmacy

San Leandro, CA

08.2003 - Current

Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Supervised Number pharmacy technicians and coordinated day-to-day assignments.
Counted and labeled prescriptions with correct item and quantity.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Prepared bills for insurance companies and submitted required paperwork.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Restocked automated medication dispensing equipment.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Stocked, labeled and inventoried medication to keep accurate records.
Counted, measured and compounded medications following standard procedures.