Michelle Akers
Glendale,AZ
Summary
Proven Behavioral Health Assistant Manager at Ohana Homes, adept in crisis intervention and mental health support. Demonstrated ability to enhance patient well-being through effective behavior management and compassionate care. Skilled in clinical documentation and medication administration, with a strong foundation in building trust and fostering family engagement.
Overview
6
6
years of professional experience
Work History
Behavioral Health Assistant Manager
Ohana Homes
09.2022 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Administered patient medications and tracked dosages.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Taught clients how to complete basic household chores and prepare food.
- Completed documentation for every incident and forwarded to correct personnel for review.
Direct Care Worker
Family Support Resources
08.2018 - 09.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Scheduled and accompanied clients to medical appointments.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Certified Nursing Assistant - Nursing
Nelson Academy
Peoria, AZ11.2010
High School Diploma -
Grandview High School
Grandview, MO05.1986
Skills
- Mental Health Support
- Family engagement
- Behavior Management
- Medication Administration
- Crisis Intervention
- Patient Monitoring
- Clinical Documentation
- Meal Preparation
- Dependable, Reliable, Communicative, Good listening Skills
Additional Information
Driver's License
CPR Certification-Present
CPI Certification- Present
Narcan Training-Present
Timeline
Behavioral Health Assistant Manager
Ohana Homes
09.2022 - Current
Direct Care Worker
Family Support Resources
08.2018 - 09.2022
Certified Nursing Assistant - Nursing
Nelson Academy
High School Diploma -
Grandview High School