Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Alberga

Staten Island,NY

Summary

Dynamic finance professional with extensive experience at TD Bank, excelling in customer service and staff management. Proven track record in boosting customer satisfaction through effective problem-solving and proactive engagement. Skilled in regulatory compliance and contract preparation, driving operational efficiency and team development to achieve branch goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Supervisor/ Teller Service Manager

TD Bank
Old Bridge, NJ
03.2025 - Current
  • Supervise work of tellers and retail bankers, training new team members and monitoring performance.
  • Deal with customer complaints and rectify product and service issues on a daily basis.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Able to communicate effectively and productively with senior levels of management on a daily basis to ensure the proper running of the branch.
  • Responsible for maintaining cash flow and adhering to cash levels in order for the branch to run effectively without interrupting service to our customers.
  • Single control of cash vaults.

Finance and Insurance Manager

Route 1 Chrysler Dodge Jeep Ram
Lawrenceville, NJ
02.2022 - Current
  • Established and maintained trust with lenders, focusing on securing optimal approvals for customers.
  • Ensured efficient handling of customer applications using OFAC and Red Flag systems.
  • Directed implementation of more streamlined electronic contracting methods at dealership.
  • Conducted training sessions for managers, salesmen, and service providers on using digital signatures.
  • Engaged with customers face-to-face to understand their demands and expectations.
  • Advise on, and sell, aftermarket warranties.
  • Documented and monitored adherence to sales funding schedules.
  • Implemented follow-up processes to ensure dealership compliance with monthly audit requirements.
  • Comply with all legal and regulatory standards.

Store Supervisor

Td Bank
Staten Island, New York
08.2019 - 02.2022
  • Assisting ASM with all quarterly audits
  • Worked with AML on resolving customer issues
  • Responsible for daily ATM maintenance including emptying, refilling and balancing
  • Leading platform to maintain high LEI
  • Develop employees for promotions
  • Taking lead on quarter goals and new campaigns
  • Employee schedules
  • Lobby Leading and engaging customers

Customer Service Representative II

Td Bank
Staten Island, New York
03.2016 - 08.2019
  • Daily reports for quarterly audits
  • Training new employees
  • Employee schedules
  • Call and follow up on potential new customers and leads.

Customer Service Representative

Td Bank
Staten Island, New York
10.2014 - 03.2016
  • Build strong client relationships to enhance the TD brand.
  • Process lending applications for personal and business needs.
  • Assist customers with any concerns, and finding the right solutions to meet their needs.
  • Manage client accounts accordingly to maximize their benefits.
  • Being able to cover the Teller side as a cross-trained employee.

Finance Manager

Furniture To Go
Brooklyn, New York
05.2008 - 10.2014
  • Responsible for all finance applications and contracts.
  • Log of daily schedules, including employee schedules, and scheduling of deliveries.
  • Responsible for deposits of money on customer receipts.
  • Interact daily with manufacturers for the ordering of customer merchandise.
  • Help in the resolution of customer problems, inquiries regarding their merchandise, deliveries, etc.

Education

Baruch College
New York

Skills

  • Contract preparation
  • Financial product sales
  • Regulatory compliance
  • Goal-oriented mindset
  • Adaptable
  • Decision making aptitude
  • Written communication
  • Teamwork
  • Problem-solving
  • Customer service-focused
  • Multitasking capacity
  • Staff management
  • Commercial lending
  • Cash and bank management

Certification

  • NYS NOTARY
  • BLS CERTIFICATION – AMERICAN HEART ASSOCIATION

Timeline

Store Supervisor/ Teller Service Manager

TD Bank
03.2025 - Current

Finance and Insurance Manager

Route 1 Chrysler Dodge Jeep Ram
02.2022 - Current

Store Supervisor

Td Bank
08.2019 - 02.2022

Customer Service Representative II

Td Bank
03.2016 - 08.2019

Customer Service Representative

Td Bank
10.2014 - 03.2016

Finance Manager

Furniture To Go
05.2008 - 10.2014

Baruch College

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