Michelle Alfaro
Miami,FL
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Building up a team with great training, and follow up on training. Adaptable in changing environments with strategic decision making skills. Encourage Feedback, with communicating skills, get along with everyone. Reliable, hardworking Logistics Assistant focused on handling all logistics needs efficiently. Knowledgeable about shipping and receiving, inventory counts and import and export regulations. Good interpersonal and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Chipotle Mexican Grill
06.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Manage and close multiple shifts, accurately count inventory.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Schedule employees and managers, take into account if any special event was happening, requested days off, vacations, etc.
- Improved team performance by implementing efficient scheduling and task delegation.
Shift Lead Manager
Marco's Pizza
06.2019 - 06.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Operate multiple cash registers, take orders over phone. Teach proper cash handling.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2021
Skills
- Strategic Account Development
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Inventory Control
- Food Safety and Sanitation
- Sales Forecasting
- Training and Development
- Staff Development
- Operations Management
- Budget Control
- Schedule Management
Certification
- ServSafe Food Protection Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Chipotle Mexican Grill
06.2021 - Current
Shift Lead Manager
Marco's Pizza
06.2019 - 06.2021
High School Diploma -
Barbara Goleman Senior High School