Michelle Allen
Rockford,IL
Summary
I am a very driven and reliable manager, demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Confident that I can excel in any environment I am put in.
Overview
11
11
years of professional experience
Work History
Manager
Woodfire Brick Oven Pizza
Rockford, IL
09.2021 - Current
- Oversaw daily deposits, credit card tip tracking, and entered payroll.
- Created and updated the weekly schedule for up to 40 employees.
- Recruited and trained new employees to meet job requirements.
- Created new and interesting food and drink items for monthly specials.
- Maintained relationships with more than 20 vendors.
- Scheduled and staffed off-site events, and catering.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Inventoried all items weekly, and placed orders with numerous different vendors to ensure the restaurant always had what was needed to run smoothly.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Oversaw marketing initiatives, increasing brand awareness and sales, including running our social media accounts.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Server/Bartender
Carlyle Brewing Co
Rockford, IL
10.2019 - 05.2021
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
Account Manager
Rockford Fastener
Rockford, IL
03.2014 - 12.2020
- I began as a receptionist and quickly grew in my position, ending up handling our major accounts.
- I learned the entire process of manufacturing screws, and the outside processes required to produce what the customer requested.
- I would create spreadsheets for updating customers on their open orders and where, in the manufacturing process, each item was.
- I maintained open and courteous communication with each of my accounts.
- I received weekly updates on demand for parts for seven large accounts, and scheduled new orders according to their timeline, as well as adjusted due dates as needed.
- I worked with outside vendors to get pricing quotes, time frames for production, and expediting orders.
- Held meetings with customers to determine needs for new parts, and how to produce them.
- I kept meticulous records of where every item was in the stage of production, and expedited as necessary.
- I maintained spreadsheets for each client, with detailed inventory on each item, replenished stock as necessary, and provided these updates to the client.
- I scheduled shipments weekly, according to the needs of each client.
- When rush orders were needed, I provided updates in a timely manner, and spoke with interior departments and outside vendors to manufacture the parts in the most efficient way.
Education
Associate of Arts - General Studies, Psychology
Rock Valley College
Rockford, IL08-2005
Some College (No Degree) - Psychology
Northern Illinois University
Dekalb, ILSkills
- Employee training
- Inventory management
- Event planning
- Customer service
- Strategic planning
- Social media management
- Quality assurance
- Workflow optimization
- Task delegation
- Contract management
- Employee onboarding
- Sales management
- Schedule preparation
- Policy implementation
- Data analysis
- Business administration
- Verbal and written communication
- Work prioritization
- Project planning
- Decision-making
- Networking strategies
References
References available upon request.
Timeline
Manager
Woodfire Brick Oven Pizza
09.2021 - Current
Server/Bartender
Carlyle Brewing Co
10.2019 - 05.2021
Account Manager
Rockford Fastener
03.2014 - 12.2020
Associate of Arts - General Studies, Psychology
Rock Valley College
Some College (No Degree) - Psychology
Northern Illinois University