Michelle Allen
Newberry,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Benjamin's Hope
Holland, MI
09.2025 - Current
- Provided individualized support to clients with developmental disabilities, enhancing daily living skills and independence.
- Collaborated with interdisciplinary team to develop and implement personalized care plans tailored to client needs.
- Monitored client behaviors and documented progress, ensuring adherence to safety protocols and therapeutic strategies.
- Facilitated engaging recreational activities that promoted social interaction and skill development among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Bay human services
Manistique, MI
11.2024 - 02.2025
- Advocated for client rights, ensuring access to necessary resources and services within the community.
- Evaluated program effectiveness through ongoing feedback, driving improvements in service delivery quality.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Cleaning Crew Supervisor
Martin Cleaning Service
Oscoda, MI
10.2023 - 11.2024
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored new cleaning staff, fostering teamwork and enhancing service quality.
- Developed and implemented cleaning schedules, optimizing workflow efficiency across multiple sites.
- Conducted routine inspections to maintain high cleanliness standards and address issues proactively.
- Streamlined communication among team members, improving coordination and responsiveness to client needs.
Dollar General Cashier
Newberry, MI
05.2023 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Maintained accurate cash handling procedures and reconciled daily sales reports.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
Minth
Tawas City, MI
09.2022 - 05.2023
Care aid 1st shift lead
Oscoda Fields Assisted Living-Oscoda, MI
01.2020 - 09.2022
- Supervised daily operations to ensure optimal workflow and productivity across multiple teams.
- Trained and mentored new employees, enhancing team performance and knowledge retention.
- Facilitated communication between patients and medical professionals to enhance care coordination.
- Mentored junior aides, fostering a collaborative environment focused on high-quality patient care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Education
High School Diploma -
Newberry High School
Newberry, MIMedical Coding And Billing -
Miller-Motte
Chattanooga, TN02-2025
Skills
- Time management
- First aid and safety
- Client documentation
- Decision-making support
- Health and safety requirements
- Direct patient care
- Appointment scheduling
- Team collaboration
- Medical records management
- Care plan management
- EMR / EHR
- Report generation
- Case management
- Medical office administration
- Multitasking and organization
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Record keeping
- Report writing
- Healthcare
- First aid and CPR
- Charting and documentation
- CPR certification
- Fast learner
- Documentation and recordkeeping
- Clear communication
Certification
Medical Coding & Billing Degree
CPR/First Aid Certified
Languages
English - Fluent
Timeline
Direct Support Professional
Benjamin's Hope
09.2025 - Current
Bay human services
11.2024 - 02.2025
Cleaning Crew Supervisor
Martin Cleaning Service
10.2023 - 11.2024
Dollar General Cashier
05.2023 - 10.2023
Minth
09.2022 - 05.2023
Care aid 1st shift lead
01.2020 - 09.2022
High School Diploma -
Newberry High School
Medical Coding And Billing -
Miller-Motte