Michelle Alonzo
Funder
Norwalk,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate with willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Mortgage Funder
Stearns Lending LLC
09.2020 - Current
- Coordinate funding with escrow
- Review loan docs for completeness and loan fees accuracy
- Send out conditions list to broker/escrow
- Sign off funding conditions when received
- Generate closing disclosure,balancing
- Set up funding and send wire to title
Truckload Client Services
Custom Companies
07.2018 - 09.2020
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Established performance and service goals and held associates accountable for individual performance
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
- Scheduled and attended meetings with clients and prospective clients as requested
- Track tracing moving loads and converse daily with agent carriers with pick ups and Deliveries
Nutrition Assistant
Norwalk La Mirada School District
09.2016 - 06.2018
- Coordinated menus and ordered necessary items to prepare
- Daily temperatures recordings
- Prepare wrap foods for lunch in timely manner
- Clean up, stock refill for next day
Call Center Representative
Document Systems Inc.
10.2005 - 07.2014
- Resolved concerns with products or services to help with retention and drive sales
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Answered average of 50+ calls, emails per day, addressing customer inquiries, solving problems and providing product information
- Learned referenced and applied product knowledge information
Education
High School Diploma -
Norwalk High School
Norwalk, CA 09.1985 - 06.1989
Skills
Excel, Windows, Docmagic, Salesforce and Encompass
Strengths
Quick learner, efficient, accurate and strong team player
Timeline
Mortgage Funder
Stearns Lending LLC
09.2020 - Current
Truckload Client Services
Custom Companies
07.2018 - 09.2020
Nutrition Assistant
Norwalk La Mirada School District
09.2016 - 06.2018
Call Center Representative
Document Systems Inc.
10.2005 - 07.2014
High School Diploma -
Norwalk High School
09.1985 - 06.1989