Michelle A. Lugo
Summary
To obtain a permanent full time position, with the opportunity for professional growth. Use my experience and knowledgeable skills to further my career within the company.
Overview
18
18
years of professional experience
Work History
Patient Care Representative
One Medical
06.2024 - Current
- Managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Researching and verifying patient care, Appointment scheduling, Requesting medical records, referrals and lab results.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Facilitated communication between patients and various departments and staff.
- Managed high volumes of phone calls and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Data Entry Clerk
JPMChase/IRS
09.2021 - 06.2023
- Data Entry through entire shift
- Meeting Daily/Hourly Quotas
- Accuracy and Speed are critical
- Team Lead/Distributing and accountable for workflow
Patient Care Assoc.
AllianceRx Walgreens
09.2019 - 01.2021
- Inbound/Outbound Customer Service
- Filling mail order prescriptions
- Verifying insurance coverage, taking co payments
- Setting up shipments of all orders
- Quality assurance and daily quotas met
Pharmacy Technician
McKesson
05.2018 - 10.2018
- Resolves complex and/or escalated cases by working one on one with clients
- Data entry of all prescriptions
- Insurance verification and processing Credit Card Payments
- Clarification and verifying all prescriptions with Dr Offices
- Mentors and trains new employees
- Collaborates and works in a team environment as well as independently
Quality Assurance
Safety Services
04.2016 - 01.2018
- Quality checking all safety manuals/Verification of details on orders
- Review customer orders and products being shipped
- Monitoring shipments of product
Pharmacy Tech
Express Scripts
09.2013 - 07.2014
- Verification of prescriptions
- Data Entry
- Meeting error rates and daily quotas
- Calling Doctors and patients for clarification
Lab Order Entry Billing
Sonora Quest
03.2012 - 01.2013
- Updating and entering all patient demographics
- Researching and correction of all Insurance info
- Meeting daily quotas and error rates
Order Entry (Specimens)
LabCorp
10.2010 - 01.2012
- Updating and entering all patient demographics
- Meeting deadlines and daily quotas
- Verifying, entering and correction of all test codes
- Scanning of all documents daily
Specimen Processing Clerk
Caris Diagnostics
09.2007 - 09.2010
- Inputting all patient demographics into system Scanning of all paperwork into system
- Verifying, correcting and entering all patient insurance
- Processing specimens to correct department
- Daily inventory and package opening and separation of specimens
Education
High School Diploma -
Tempe High School
Tempe, Az05.1999
Skills
- Patient-focused care
- Multitasking
- Patient chart maintenance
- Scheduling appointments
- Insurance verification
- Quality assurance
- Medical office administration
- Healthcare
- Patient management
- Healthcare operations
- Medical records management
- EMR / EHR
- Customer service
Timeline
Patient Care Representative
One Medical
06.2024 - Current
Data Entry Clerk
JPMChase/IRS
09.2021 - 06.2023
Patient Care Assoc.
AllianceRx Walgreens
09.2019 - 01.2021
Pharmacy Technician
McKesson
05.2018 - 10.2018
Quality Assurance
Safety Services
04.2016 - 01.2018
Pharmacy Tech
Express Scripts
09.2013 - 07.2014
Lab Order Entry Billing
Sonora Quest
03.2012 - 01.2013
Order Entry (Specimens)
LabCorp
10.2010 - 01.2012
Specimen Processing Clerk
Caris Diagnostics
09.2007 - 09.2010
High School Diploma -
Tempe High School
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