Michelle Alvarado
Jackson Heights
Summary
Experienced with coordinating program operations and administrative tasks to ensure efficient workflow. Utilizes organizational skills and effective communication to support team objectives. Knowledge of managing schedules, coordinating events, and fostering collaboration among team members.
Overview
8
8
years of professional experience
Work History
Program Assistant
Accompany Capital
10.2024 - Current
- Office management and organization
- Administrative Support to Loan Officers
- Administrative Support to Senior Manager for Business Development and Training; Coordinator of Operations
- Administrative Support for the Lending Team in the Main Office
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Reservation Agent
Helicopter Flight Services
08.2018 - 10.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Customer Associate Lead
The Children’s Place
06.2017 - 01.2024
- Greet customers, ask questions, and discover needs to find products and services that suit their lifestyle
- Cross-sell products and advise customers about promotions and offers
- Demonstrate empathy and patience while dealing with customers
- Display a positive attitude while working quickly to resolve issues
- Use booking software to coordinate reservations and ensure accuracy when making reservations and provide confirmation details
- Handle payment processing and billing inquiries
- Keep track of store expenses and inventory
- Coach, develop and motivate team to achieve sales performance expectations
- Receive and stocking merchandise, keeping track of inventory levels, and tagging prices
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
Accounting Assistant
Helicopter Flights Services
08.2020 - 06.2023
- Process financial documents, such as contracts, expense reports, invoices, and maintain organized records
- Prepare financial records, reports and reconcile financial books
- Review invoices, reconcile differences, and distribute invoices to other departments
- Handle checks and payments, process bank deposits, and prepare accounts payable for payment
- Communicate with vendors and customers about invoices and payments via email or phone
Education
BBA - Accounting
Baruch College
New York, NYAssociate of Applied Science - Business Administration
LaGuardia Community College
Long Island City, NY06-2016
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- MS Word, Excel, Adobe, and Google software
- Bilingual: read, write, and speak Spanish fluently
- Able to type 80 wpm and 10-key
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Program Assistant
Accompany Capital
10.2024 - Current
Accounting Assistant
Helicopter Flights Services
08.2020 - 06.2023
Reservation Agent
Helicopter Flight Services
08.2018 - 10.2024
Customer Associate Lead
The Children’s Place
06.2017 - 01.2024
BBA - Accounting
Baruch College
Associate of Applied Science - Business Administration
LaGuardia Community College
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