Michelle alzate
Tampa,FL
Summary
Dynamic leader with a proven track record at Titan Medical Center, enhancing team collaboration and exceeding sales targets and overseeing Medical Staff Quality and Training. . Achieved significant improvements in patient care quality and sales efficiency, demonstrating exceptional problem-solving and sales strategy development skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Sales Supervisor & Lead Clinical Coordinator
Titan Medical Center
08.2016 - Current
- Boosted team morale by creating an inclusive work environment that encouraged collaboration and open communication.
- Continuously refined our value proposition by staying informed about competitor offerings and adjusting messaging accordingly.
- Consistently met or exceeded quarterly sales targets, contributing to overall company success.
- Provided exceptional customer service, addressing concerns promptly and ensuring satisfaction with purchases.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Called and faxed pharmacies to submit prescriptions and refills.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Streamlined administrative processes to reduce errors and improve overall office efficiency.
- Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
- Assisted in developing policies and procedures that aligned with industry standards, ensuring consistent patient care across all areas of operation.
- Achieved significant improvements in clinical workflow, by introducing electronic health record (EHR) systems.
- Evaluated and interpreted laboratory results to determine diagnoses.
- Prepared reports to document laboratory results and findings.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Coordinated with healthcare providers to ensure seamless delivery of patient care services, resulting in higher patient satisfaction ratings.
- Implemented mentorship program for new medical assistants, enhancing their skills and integration into team.
Clinical Supervisor
Cardiology Center of Tampa
01.2013 - 08.2016
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Lead and directed team of 37 clinical personnel and support staff.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Implemented performance improvement initiatives focused on enhancing client experience and service quality.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Conducted thorough assessments of clients'' needs to develop tailored treatment plans aimed at addressing specific challenges.
- Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
- Facilitated the implementation of new evidence-based practices within the therapeutic team, resulting in improved treatment outcomes.
- Increased clinic efficiency by optimizing scheduling systems, reducing patient wait times and maximizing staff productivity.
- Updated clinic policies and procedures in line with latest healthcare standards, ensuring legal compliance and operational excellence.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Led quality improvement projects, resulting in reduction of medication errors and increased patient safety.
- Organized professional development workshops for clinical staff, keeping them abreast of latest healthcare innovations and practices.
- Strengthened compliance with healthcare regulations through rigorous oversight and continuous education of clinical staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Assistant Sales Manager
Vitamin Shoppe
02.2009 - 04.2013
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Strengthened performance by applying excellent program and project leadership skills.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Managed and developed sales team.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Cultivated relationships with vendors to ensure competitive pricing and product availability.
- Coordinated with marketing department to align sales strategies with new advertising campaigns.
- Managed inventory levels to meet sales demands without overstocking.
- Developed and implemented innovative sales strategies, capturing new customer segments.
Education
Associate of Science - Medical Assistant
ECPI University
Virginia Beach, VA07-2012
High School Diploma -
G.HOLMES BRADDOCK SENIOR HIGH
Miami, FL06-2009
Skills
- Sales strategy development
- CRM software proficiency
- Effective selling techniques
- Sales team assistance
- Medical Assistant
- Proficient in EMR
Certification
- BLS & CPR Certified
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Supervisor & Lead Clinical Coordinator
Titan Medical Center
08.2016 - Current
Clinical Supervisor
Cardiology Center of Tampa
01.2013 - 08.2016
Assistant Sales Manager
Vitamin Shoppe
02.2009 - 04.2013
Associate of Science - Medical Assistant
ECPI University
High School Diploma -
G.HOLMES BRADDOCK SENIOR HIGH
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