Michelle Amirault-Packard
Conway,NH
Summary
Front Desk Agent at The Cut Off Salon & Day Spa for 29+ years. Works passionately and successfully in a busy high-volume environment to achieve consistent customer satisfaction. With strong skills in customer service, office, administrative tasks, has enhanced client retention through personalized experiences and efficient appointment management. Proven Ability to handle client Inquiries and issues efficiently, while managing up to 12 Employee's appointment schedules and many other desk duties. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Cut Off Salon & Day Spa
08.1996 - Current
- Managed phone, confirming appointments. addressing inquiries and scheduling multiple appointments. Oversaw fast-paced front desk operations. Balanced employee availability, customer schedules, service times and room availability using Salon and Spa Software to optimize client flow.
- Greeted clients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained Client information. Opening and closing operations, Handled payments and processed credit card transactions. Authorized signer for employer.
- Developed strong relationships with repeat clients, enhancing loyalty through personalized service and genuine attentiveness to their preferences and needs.
- Communicated with team members if clients canceled or changed appointment times.
- Maintained up-to-date knowledge of product and service changes. Inventory management to maintain adequate supply levels for hair and spa treatments. retail products and office supplies.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
Education
High School Diploma -
Ste-Anne-Du-Ruisseau
Yarmouth Co., N.S. BOW 2XOCertificate of Vocational Studies - Nursing Assistant Program (One Year Course)
Nova Scotia Community College, Burridge Campus
Yarmouth, Nova Scotia B5A 2L2 CANADA06-1991
Skills
- Customer service
- Client Relations
- Strong Work Ethic
- Self Motivated, Problem Solving Skills
- Open and Closing Operations
- Transaction and Payment Processing
- Retail Sales, Inventory Management and Vendor Relations
- Payroll Preparation
- Bilingual in English and Acadian French
Certification
- Managing Inventory & Cycle Counts - Certificate of Continuing Education
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
The Cut Off Salon & Day Spa
08.1996 - Current
High School Diploma -
Ste-Anne-Du-Ruisseau
Certificate of Vocational Studies - Nursing Assistant Program (One Year Course)
Nova Scotia Community College, Burridge Campus
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